2 Community Impact Manager / Resident Services Jobs in Miami, FL

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Community Impact Manager / Resident Services

POAH Communities

Miami, FL | Full Time

$94k-130k (estimate)

4 Months Ago

Director of Health & Human Services Industry - Public & Social Impact Team

Slalom, LLC

Miami, FL | Full Time

$142k-184k (estimate)

7 Days Ago

Community Impact Manager / Resident Services

$94k-130k (estimate)

Full Time 4 Months Ago

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POAH Communities is Hiring a Community Impact Manager / Resident Services Near Miami, FL

Community Impact Manager

POAH Communities, an exciting and highly entrepreneurial organization committed to community development and to preserving affordable rental housing, is seeking a creative, driven Community Impact Manager to support POAH Communities’ Community Impact efforts at Cutler Manor Apartments in Cutler Bay, FL.

ROLES & RESPONSIBILITIES

Reporting to the Senior Community Impact Manager, and working closely with property management, the Community Impact Manager will be responsible for developing and managing community engagement and impact strategy. The strategy will seek to create opportunity and empower residents in POAH Communities’ strategic outcome areas: housing stability, health, education, financial stability, employment and community engagement.

Lead community assessment and engagement process, to include household level surveys, stakeholder engagement and strategic planning and implementation
Work collaboratively and creatively to develop relationships with a variety of non-profit organizations and public entities, including direct service organizations, community development groups, local colleges and universities, public officials and more
Develop strategy for engaging resident feedback and community input, including focus groups, community outreach events, engagement with local stakeholders
Identify or create leadership development, capacity building and community engagement opportunities for returning and new residents
Utilize relationships with organizations and public entities to develop programs, partnerships, referrals and creative opportunities for resident success.
Identify promising programs or opportunities for seniors, youth and families in the community
Develop and implement supportive service programming in collaboration with residents, site staff & management and local community service providers
Establish goals, track and measure progress; analyze and use resident and program data as the basis for continuous improvement
Compile and analyze resident and property data to identify unique needs, trends and opportunities
Lead team in establishing goals, and tracking and measuring progress
Coordinate among providers to help residents access services and supports
Collaborate and coordinate with Property Management team to ensure residents remain stably housed and in compliance with lease terms.
Continuously review and analyze performance indicators, assist in the assembly and presentation of performance data for a variety of stakeholders
Serve as primary point of contact for POAH Communities’ Community Impact program for assigned property/portfolio.

REQUIREMENTS

College Degree preferred; degree in social services, urban planning, public health, human services, or community development preferred
At least five years of affordable housing experience preferred
Knowledge of resident services “best practices” and/or experience in comparable community development or human services field
Ability to manage data and conduct basic data analysis
Possess strong oral and written communication skills
Proven success in building and sustaining strong relationships with team members, partners and community stakeholders
Resourceful in solving problems and maximizing resources
Basic proficiency in the use of computers including Word, Outlook and Excel
Ability to work periodic overtime and flexible hours required, including weekends and evenings
Must have a valid Driver’s License and automobile insurance coverage as use of personal vehicle will be required.

BENEFITS AT POAH COMMUNITIES

At POAH Communities, we prioritize the well-being of our employees and their families. We're committed to offering a comprehensive range of rewards and benefits tailored to your diverse needs. Our package includes:

An Extensive Benefits Package Including PPO Medical, Vision, and Dental Insurance
Generous Time Off: 15 Days of PTO and 2 days of Personal Time in the First Year Plus 11 Paid Holidays
Competitive 401(k) Matching, up to 4% of pay
Wellness Program
Flexible Spending Accounts for Medical, Dependent Care, Transit and Parking
Tuition Reimbursement Program
Employee Referral Incentive Program
12 Weeks of Paid Parental Leave
Bereavement Leave
Jury and Witness Duty Leave
Company-Provided Life and Accidental Death & Dismemberment Insurance

Our salary structure is competitive and reflects individual experience. POAH Communities embraces equal opportunity employment and values workforce diversity. For additional details, please visit our website at www.poahcommunities.com/careers.

ABOUT US
POAH Communities is a mission-driven organization dedicated to building and improving communities. Beyond providing safe, comfortable, and affordable homes, we believe that well-managed housing can empower residents and serve as a platform for their success. Nearly half of POAH’s properties have staff members devoted specifically to resident support and we are growing. POAH Communities strengthens and supports the portfolio through local and national partnerships, internal corporate support and outreach, and a focus on positive outcomes for our residents:

Stable Housing: Ensuring all residents have an opportunity to realize their goals by removing barriers to staying in their home and growing within the community.
Health: Supporting access to quality healthcare for youth, adults, and seniors across our portfolio.
Education: Pledging to grow pathways to quality, affordable childcare, afterschool, and adult education.
Employment: Strengthening partnerships with local employers and educational institutions to support income growth for individuals and families.
Financial Stability: Through a variety of innovative programs and partners, encouraging the use of quality financial products, financial coaching, savings, and planning for the future.
Community Engagement: Integrating our goals with those of the community to galvanize resident leadership in support of a better quality of life in all of our communities.

POAH Communities specializes in the professional management of affordable multifamily housing and currently manages over 13,000 affordable housing apartments in Connecticut, Florida, Illinois, Maryland, Massachusetts, Michigan, Missouri, New Hampshire, Ohio, Rhode Island, and Washington, DC. POAH Communities has over 500 employees and is part of the Preservation of Affordable Housing, Inc. (“POAH") family.