Job Announcement: HR2024:89
Position Title: Application Support Analyst
Advertising: Publicly
Department: Information Technology (I.T)
Division: Tribal Chair’s Office
Immediate Supervisor: IT Development Manager
Department Director: Director-Information Technology
Employment Status: Exempt
Position Type: Regular Full–Time
Mandatory Reporter: No
Background Check Required: Yes (data-sensitive)**
Opening Date: Tuesday, June 25, 2024
Closing Date: Open Until Filled
Preference shall be given in accordance with the Title 33 (Tribal Employment Rights) of the Tribal Code/DFWP.
Overall Objectives of Position
The Application Support Analyst will provide application support and maintenance on business facing systems, by becoming an expert on the use of all aspects of these systems; delivering support to existing business users and investigating and resolving application errors, data discrepancies and queries, identifying and propose application system changes, better uses, enhancements and developments and liaising with appropriate vendors, users and the IT Team. The Application Support Analyst trains end users and performs other tasks as assigned. This job description is not an all-inclusive list of the duties and responsibilities of this position. The Application Support Analyst is expected to perform all duties and responsibilities necessary to meet the goals and objectives of applicable programs.
The Application Support Analyst is expected to live the Purpose and Values of the Poarch Band of Creek Indians and will go beyond the call of duty.
Primary Responsibilities of the Application Support Analyst

• Works with end users to identify and analyze business processes, workflows, requirements, issues and opportunities, and evaluate the potential application of new or modified technology solutions and/or processes.
• Resolves data discrepancies between all business systems and applications.
• Responsible for beta test releases, updates, and enhancements to new and existing business systems and assist in the coordination of user sign-off and roll out.
• Provides training on new and existing systems as needed to support operational activities.
• Troubleshoots end user reported problems or coordinate internal and/or external support if necessary.
• Develops training manuals, standard operating procedure, document reoccurring issues and communicate resolutions to end users.
• Administers user accounts for internal and customer facing software systems.
• Trains all new employees on enterprise business system applications.
• Prepares workflow charts to specify in detail operations to be performed.
• Corrects system application errors after implementations.
• Assists Programmer in resolution of issues related to project specifications or programming.
• Performs other duties as assigned by appropriate person.

Day-to-day Responsibilities

• Works help desk requests pertaining to applications/integration issues. Determines the nature of the issue and takes corrective actions necessary to resolve the request timely and efficiently.
• Administers a variety of software systems including Paramount Workplace, Microsoft Dynamics GP, and others.
• Maintains and administers daily operations of software systems.
• Rapidly diagnoses and fixes problems.

Education/License/Certification and Experience Requirements

• Bachelor’s Degree and/or a combination of verifiable related education and experience equivalent to four (4) years.
• Two (2) years of IT experience required.
• Experience working with IT help desk.
• Experience working with ERP Systems required. Microsoft Dynamics GP preferred.
• Experience working with Procurement Systems required. Paramount Workplace Paramount Workplace preferred.
• Experience with SQL Server preferred.
• Experience with Project Management preferred.

Skills Required

• Skilled in managing small to medium-size projects.
• Working knowledge of business processes, system development and process improvements.
• Ability to quickly analyze and problem solve.
• Exceptional interpersonal and communication (verbal and written) skills.
• Must be able to communicate pleasantly with clients and be able to demonstrate, teach and/or communicate implemental solutions to clients and subordinates.
• Must be analytical and organized with attention to detail.
• Able to work well independently and able to work and communicate with others with a professional demeanor.
• Must be people oriented and relate well to people from diverse backgrounds.

Additional Requirements

• Ability to work odd and irregular hours, as needed.
• Must successfully pass the required criminal and character background check.
• Ability to travel and participate in required training, leadership development, and other events.
• Ability to adequately and successfully perform all duties and responsibilities of this position.

Every applicant must complete an application provided by Human Resources. A resume will not be accepted in the place of an application.

**Please note ALL individuals selected for employment are required to complete a background investigation. Individuals being placed in positions designed as child-sensitive or data-sensitive must successfully complete a background check prior to employment.

INDIAN PREFERENCE, SPOUSAL PREFERENCE, OR FIRST GENERATION:

In the event more than one applicant meets the requirements, as stated in a job description, preference shall be given in the following order: (1) Tribal Member (2) First Generation Descendant of a Tribal Member (3) Spouse of Tribal Member (4) Indian (5) Non-Indian

In the event that a position of employment is funded in whole or in part my any federal grant and/or contract or other public funding, preference shall be given in the following order: (1) Indian (2) Non-Indian

In order to receive preference, the appropriate documentation must be submitted.

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