ESSENTIAL DUTIES AND RESPONSIBILITIES

• Drive and operate a commercial truck with a patented lift mechanism to load and unload containers at customer sites in a safe manner by following all safety rules
• Perform and log daily pre and post trip inspections of commercial vehicle and lift
• Accept add-on deliveries as required to meet business needs
• Use company handheld computer for delivery verification and navigation
• Operate a forklift and / or an overhead crane
• Clean and inspect containers to ensure they are presentable for delivery to customer
• Coordinate rental paperwork and payment with the customer
• Communicate with the Driver Lead or Market Manager on customer questions and / or issues; Prepare driver notes as needed
• Perform repairs of containers and lifts in the field and at the storage center
• Provide backup for storage center functions when needed
• May perform other duties and responsibilities as assigned

MANAGEMENT & SUPERVISORY RESPONSIBILTIES

• Typically reports to Management. Direct supervisor job title(s) typically include : Market Manager, Territory Manager
• Job is NOT directly responsible for managing other employees (e.g., hiring / termination and / or pay decisions, performance management)

JOB QUALIFICATIONS : Essential Skills, Abilities and Example Behavior(s)

ACT WITH INTEGRITY : Able to demonstrate uncompromising adherence to ethical principles; Able to demonstrate honesty in all actions;

Able to admit and correct mistakes promptly; Able to assume full responsibility and accountability for own actions

• DELIVER QUALITY RESULTS : Able to deliver top quality service to all customers (internal and external); Able to ensure all details are covered and adhere to company's policies;
• Able to strive to do things right the first time; Able to meet agreed-upon commitments or advises customer when deadlines are jeopardized;

Able to define high standards for quality and evaluate products, services, and own performance against those standards

DELIVER EXCEPTIONAL CUSTOMER SERVICE : Able to demonstrate sensitivity to customer needs (both internal and external) and proactively address customer needs;

Able to make customer satisfaction a high priority

SHOW DIVERSITY AWARENESS : Able to be aware of diversity in the workforce and customer base; Able to understand cultural differences and perceptions;

Able to show acceptance of, and respect for, the differences in others; Able to avoid intolerance or encouragement of behaviors that devalue an individual because of differences

COLLABORATE : Able to act as part of a larger team outside of the immediate department or group; Able to understand the importance of working with peers in other areas or management to reach "best practice" solutions for the organization;

Able to inform and seek information to anticipate and consider the impact of decisions or actions on the overall organization

• LISTEN : Able to actively listen and convey understanding of the comments and questions of others; Able to understand the situations, viewpoints and feelings of others before expressing own view
• SOLVE PROBLEMS : Able to apply both rational and creative processes and approaches to identify root causes of problems and solutions
• SPEAK COMPETENTLY : Able to speak clearly and concisely; Able to use appropriate vocabulary for the audience; Able to get point across unambiguously and check for understanding
• WRITE PROFICIENTLY : Able to convey information clearly and effectively through both formal and informal documents; Able to write in a well-organized and concise, yet complete, format;

Able to use vocabulary appropriate for the audience; Able to constructively review and edit the written work of others

QUESTION : Able to use effective fact-finding techniques to discover all relevant information; Able to ask questions that are not leading or biased;

Able to challenge assumptions

• MAINTAIN COMPOSURE : Able to stay calm and even-tempered when handling a crisis or stressful situations; Able to recognize and respond effectively to unexpected situations or adverse conditions
• BE PROFESSIONAL : Able to project a positive, professional image with both internal and external business contacts; Able to create a positive first impression;

Able to gain respect and trust of others through personal image and demeanor

PROFICIENT COMPUTER USER : Able to keyboard, navigate a desktop, type, perform data entry and use required software applications to produce basic correspondence, electronic communication, presentations and maintain spreadsheets and databases.

Able to operate general office equipment including company telephone system.

Last updated : 2024-08-30