1 Supervisor, Network Support Job in Bristol, TN
SORT BY
P
Supervisor, Network Support
$100k-131k (estimate)
Full Time | Telecommunications
2 Months Ago
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
Point Broadband is Hiring a Supervisor, Network Support Near Bristol, TN
Bristol, VASummaryThe Network Support Supervisor directs a group of Network Support Specialists by understanding, interpreting and leading the team to departmental and corporate operating objectives and administering these objectives at the team level.
Duties & ResponsibilitiesEssential duties and responsibilities include but are not limited to those listed below:
Experience/Skills NeededMinimum of one year of lead or supervision experience in similar industry preferred.
Physical Demands/Working ConditionsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee must be able to work outdoors in warm and cold climates and is regularly required to drive, sit, stand, and walk; use hands to finger, handle or feel; use vision to adjust focus to close and distant objects; be able to occasionally lift up to 50 lbs, e.g. boxes of sales and marketing materials, display objects, etc.
Duties & ResponsibilitiesEssential duties and responsibilities include but are not limited to those listed below:
- Recruit, mentor and develop employees. Promote opportunities for employee growth, learning and experience.
- Regularly communicate with and lead Network Support Center Team Leaders to achieve department and organization goals and mission.
- Create and implement department policies and procedures that promote the goals and mission of the organization.
- Create training material for team members and conduct regular training to ensure comprehension.
- Act as an escalation point for customer relations. Effectively resolve customer issues when escalated.
- Coordinate information sharing activities between Network Support Center and other departments.
- Regularly create and communicate individual and team metrics reports to leadership team.
- Communicate with other departments to coordinate activities and promote organizational goals.
- Promote high levels of service for internal and external customers.
- Manage automatic call distributor (ACD) system for department and organization to ensure efficient routing and completion of customer contacts (telephone and email).
- Complete specific projects and assignments as directed by leaders.
- Other duties as assigned
- Strong leadership skills and experience.
- Strong technical skills and experience.
- Experience in telecommunications, data networking, CATV systems is a strong advantage.
- Business administration and experience is a strong advantage.
- Other key qualities include: Organizational abilities, problem solving, crisis management, team building, project management, technical writing, data analysis.
Experience/Skills NeededMinimum of one year of lead or supervision experience in similar industry preferred.
Physical Demands/Working ConditionsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee must be able to work outdoors in warm and cold climates and is regularly required to drive, sit, stand, and walk; use hands to finger, handle or feel; use vision to adjust focus to close and distant objects; be able to occasionally lift up to 50 lbs, e.g. boxes of sales and marketing materials, display objects, etc.
- Regularly required to talk and hear
- Required to use hands to type, handle objects and paperwork
- Required to reach and hold on to items at chest level or reach above the shoulder
- Required to use close vision and be able to focus
- Ability to work beyond normal business hours including evenings up to 9 pm, weekends and holidays as necessary
- Must be able to work in inclement weather
- While performing the duties of this job the employee is required to have and maintain a valid driver’s license and driving record that meets the standards of our insurance company
- Medical (3 plans to choose from), Dental and Vision
- Short Term Disability
- Flexible Spending Accounts
- Company Paid Life as well as Voluntary policies
- 401(k) with generous company match
- Paid Time Off
- Share the Care Paid Time Off
- Paid Holidays
- Uniform/Boot allowance *Applicable by Position*
- Cell Phone Allowance *Applicable by Position*
- Career Progression Opportunities
- Discounted Broadband Services *Where Applicable*
Job Summary
JOB TYPE
Full Time
INDUSTRY
Telecommunications
SALARY
$100k-131k (estimate)
POST DATE
07/13/2024
EXPIRATION DATE
08/08/2024
WEBSITE
point-broadband.com
HEADQUARTERS
WEST POINT, GA
SIZE
50 - 100
FOUNDED
2016
TYPE
Private
CEO
TODD HOLT
REVENUE
<$5M
INDUSTRY
Telecommunications
Related Companies
Show more
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
