25 Customer Success Manager Jobs in Fort Worth, TX
Point of Rental Software is Hiring a Customer Success Manager Near Fort Worth, TX
About The Position…As a Customer Success Manager, you will be a trusted advisor to PoR customers, helping them succeed with our products and ensuring they receive maximum value from our solutions throughout their PoR Journey. You’ll be responsible for understanding customer requirements, driving adoption and retention, and delivering an EPIC experience with every interaction. This role reports to the Global Manager of Customer Success and works with stakeholders across the company in Sales, Support, Professional Services, Marketing, Product, Development, and Finance.
Responsibilities
- Manage all post-sales activities (some pre-sales activities will be required) for assigned customers through strong relationship-building, product knowledge, planning, and execution.
- Develop a trusted advisor relationship with customers to ensure goals are aligned from a business strategy perspective, and success metrics are identified.
- Work closely with your Account Manager counterparts to develop a joint success plan for your customers.
- Drive Customer satisfaction, adoption, retention, and reduce churn.
- Serve as the ‘voice of the customer’ and provide internal feedback on how PoR can better serve their clients to maximize value.
- Maintain an understanding of our products and the rental industry and consult with customers on how to achieve the best business results utilizing our products and services.
- Increase customer retention and ensure alignment by conducting regular check-in calls and Quarterly & Strategic Business Reviews.
- Work closely with Product and Development on identification/tracking of feature requests.
- Handle escalations by following up on open cases and working across various teams to ensure issues are resolved.
- Participate in improvement initiatives for our existing approaches to customer engagement and account management.
- Identify Consulting opportunities.
- Bachelor’s Degree
- 5 years of experience in Customer Success, Account Management, or related customer-facing position preferable in growing SaaS company
- Excellent organizational skills
- Ability to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
- Attention to detail
- Passion for and focus on the customer experience
- High energy, go-getter with fresh ideas who takes the initiative to get things done. Self-motivated and able to thrive in a results-driven environment
- Demonstrate ability to communicate, present and influence credibility effectively at all levels of the organization, including Manager and C-level
- Experience in delivering client-focused solutions based on customer needs
- Excellent verbal and written communications skills
Job Summary
Full Time
IT Outsourcing & Consulting
$103k-143k (estimate)
06/23/2024
07/17/2024
point-of-rental.com
FORT WORTH, TX
100 - 200
1983
WAYNE HARRIS
$5M - $10M
IT Outsourcing & Consulting
Related Companies
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
Similar Jobs
Popular Articles
