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Description
POINTBANK
HEAD TELLER
Promote, market, and facilitate the overall sale of products of the bank. Contribute to the bank's growth by the effective sale of bank services to new and existing customers with emphasis on courteous and professional service.
REPORTING RELATIONSHIP AND SCOPE
This position reports directly to the Branch Manager.
This position reports indirectly to the Teller Operations Manager and the EVP of Customer Experience.
Direct Reports include all Branch Teller personnel.
FLSA STATUS
This position is classified as Non-Exempt under the FLSA.
OVERVIEW :
The purpose of this position is to :
Provide prompt, efficient, and friendly service in processing customers' transactions. Identify and take advantage of opportunities to promote and refer bank products and services to satisfy customers' financial needs and goals.
Follows the established bank policies and procedures for this position, as directed by the manager.
Responsible for management and development of teller staff. Involved with hiring, training, coaching, scheduling, supervision, counseling, evaluations, promotions / demotions, pay reviews and terminations.
ESSENTIAL JOB FUNCTIONS :
Teller Duties :
using computerized platform and teller programs when necessary, to ensure work is completed correctly and in compliance with regulations.
Balance cash drawer daily. Order / sell cash as necessary. Scan and balance proof.
Head Teller Duties :
Responsible for management of the teller staff. Supervision of the daily teller line operations. Involved with hiring process, interviewing applicants with the branch manager for open positions at the branch, selecting an applicant that best meets the requirements for the position for a final interview with a member of Executive Management.
Assist with training of new tellers. Responsible for scheduling staff to ensure branch coverage and minimize the use of overtime, limiting to a 37-40 hour work week for full-time employees, and no more than the approved schedule of hours per week for part-time employees.
Address personnel performance issues, coaching and counseling employees when necessary in a timely and appropriate manner.
Conduct monthly One on Ones in accordance with bank guidelines. Request pay increases appropriate to the employee's position, performance, tenure, and sales annually.
EQUIPMENT USE, PHYSICAL & MENTAL DEMANDS, AND WORKING CONDITIONS
EQUIPMENT USE
Telephones-F
Copier / Fax Machine-F
Computer-F
Coin Machine-F
Cash Dispensing Machine-F
Bill Counter-F
Teller Drawer / Tower-F
Drive-thru Tubes / Commercial Lane Drawer-F
ATMs / ITMs-O
PHYSICAL & MENTAL DEMANDS
Light to Medium work-Exerting up to 50 pounds of force occasionally, and / or up to 10 pounds of force frequently to lift, carry, push, pull or otherwise move objects, including the human body.
Stooping / Crouching-O
Standing / Walking-F
Sitting-R
Pushing / Pulling / Lifting-O
Fingering / Grasping-F
Repetitive Motions-F
Talking / Hearing-F
Reading / Writing-F
Close Visual Acuity-worker is required to perform such tasks as preparing and analyzing data and figures, transcribing, or viewing a computer terminal.
Interpreting Data-F
Problem Solving-F
Making Decisions-F
Organizing-F
WORKING CONDITIONS
Worker is subject to inside environmental conditions; protection from weather conditions but not necessarily from temperature changes-F
Worker is subject to outside environmental conditions when working with ATMs or when traveling to required bank meetings and training sessions-O
Worker is subject to local travel as required when working with ATMs or when traveling to required bank meetings and training sessions-O
Last updated : 2024-06-11
Full Time
Banking
$37k-46k (estimate)
06/13/2024
09/12/2024
pointbank.com
CORINTH, TX
100 - 200
1881
Private
ADAM RIDIERA
$10M - $50M
Banking
PointBank provides personal and commercial banking services for Denton county community.
The job skills required for Head teller include Scheduling, Problem Solving, Products and Services, ATM, Initiative, Interviewing, etc. Having related job skills and expertise will give you an advantage when applying to be a Head teller. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Head teller. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Head teller positions, which can be used as a reference in future career path planning. As a Head teller, it can be promoted into senior positions as a Teller Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Head teller. You can explore the career advancement for a Head teller below and select your interested title to get hiring information.