Job Title: Senior Business Analyst
We are seeking a Senior Business Analyst to support our media management processes, platforms, and systems. This person will lead workflow discovery, gap analysis, complex requirements elicitation, and system interface specification while serving as a functional liaison to the user community. The ideal candidate will deeply understand the technology and project management experience with cross-functional teams.
Responsibilities:

• Project Initiation
• Develops an understanding of customer needs and applies it in researching solutions
• Participates in clarification, rationalization, and documentation of project requests
• Participates in the preparation of use cases, user flows, data models, and other documents
• Application Design & Development
• Analyzes and documents relevant business processes
• Conducts interviews with customers to define functional requirements
• Serves as an intermediary between technical and non-technical teams to ensure items meet business needs
• Leads and/or participates during detailed design and/or configuration
• Participates in the software selection process, where applicable
• Participates in integration testing, including the creation of test plans, test cases, and documentation of results
• Facilitates and/or conducts user acceptance testing
• Assists in the preparation of end-user documentation, training materials, curriculum, and schedule
• Conducts training, including train-the-trainer, one-on-one, and classroom-style training
• Provides first-line post-implementation support to users regarding functional issues
• Participates in change management activities
• Application Support
• Takes ownership of functional issues by identifying underlying problems, analyzing potential solutions, and implementing resolutions, including workarounds when needed
• Participates in functional analysis for production support activities
• Applies department change control policies & procedures
• Coordinates with other IT departments on integrated system support
• Administration
• Communicates plans, status, and issues to management on a regular basis
• Adheres to department standards, policies, procedures, and industry best practices
• Departmental Responsibilities
• Self-driven with the ability to adapt quickly to a fast-paced, deadline-driven, and constantly changing environment
• Ability to self-prioritize based on constantly changing needs ranging across projects
• Comfortable presenting in front of large groups and to the executive management team
• Proactively seeks and escalates areas of improvement that can help drive cost savings and other efficiencies
• Other Responsibilities Required
• Available to work nights and weekends as needed
• Some travel is required

Qualifications:

• Must have hands-on experience in media asset management platforms, use cases, and metadata workflows
• Excellent written, verbal, and visual communications skills, including the creation of project documentation and presentation materials and presenting to business, functional, and technical audiences
• Strong analytical skills, including the translation of business problems into actionable technical requirements and user stories
• Strong hands-on experience with SDLC methodologies such as Agile Scrum and Kanban
• Expertise in business stakeholder engagement and relationship management
• Strong ability to translate business requirements into functional requirements, process flows, system interface specifications, user stories, and business rules that lead to intuitive and efficient end-end workflows
• Applies business thinking and follows a user-oriented approach to ensure that expected functionality is delivered and optimal usability and ergonomics
• Makes functional decisions related to core and new functions and features
• Gains an understanding of customers’ workflows and how systems are used to support their workflows
• Takes ownership of functional issues by identifying underlying problems,

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