Receptionist Overview: The Receptionist will provide general assistance and oversight to ensure high resident satisfaction and care; answer telephones; greet guests; respond to residents' requests and assist in the coordination of services to residents; assist in providing services to residents, families, and guests. Assist in creating a warm and welcoming environment.

Receptionist Responsibilities:

• Welcome and check in all guests to the facility 

• Assist staff in providing and coordinating services to residents, families, and guests.

• Answer telephone calls, direct calls appropriately, and respond to call bells timely 

• Assist residents and staff in solving problems if asked, including encouragement to participate in all that the facility offers.

• Create and maintain an environment for residents, families, and guests that is customer-friendly and that values and respects the uniqueness of each individual.

• Oversee resident attendance at meal times

• Oversight of the Reception area for organization and compliance.

• Assist with coverage of the Reception area or other departments as needed.

• Sort and distribute mail to individuals’ mailboxes if needed.

• Engage with residents to ensure a high level of satisfaction and bring any issues or concerns to the Administrator.

• Light cleaning in the lobby, maintaining presentable workstation and front desk 

• Carry out other duties as assigned by Management Team.

• Adhere to and carry out all policies and procedures.

Receptionist Qualifications:

• Excellent customer service skills, positive attitude

• Knowledge of or willingness and ability to learn phone systems and computer programs

• Enjoys working with the elderly population