Business Unit Manager

Under the direction of the VP, Managing Director, the Business Unit Manager is responsible for executing Polygon’s sales strategy to drive the overall success and growth of the assigned Region regarding all Sales and Operations activities. The Business Unit Manager will also provide leadership to a team of 5-8 Business Development Specialists and Project Managers to ensure cohesive and effective operation.

Essential Job Functions:

• Spearhead sales operations in designated region, prioritizing revenue growth and operational efficiency.
• Lead Sales Team in project scoping and estimation, ensuring alignment with company goals in assigned region.
• In cooperation with the Director of Client Development (DCD), drive and monitor Sales Team pipeline and account development.
• Sales Playbook Implementation: Lead the execution of the sales playbook, ensuring that sales strategies and processes are implemented effectively across the team.
• Foster consumer relationships to boost sales and uphold company objectives.
• Implement strategies to meet or exceed sales targets, aligning with company objectives.
• Provide timely and accurate sales forecasts and reports for the designated region.
• Oversee Operations functions across all depots, ensuring project execution and equipment readiness.
• Support team leaders to ensure successful project completion, including direct and indirect cost control, scope completion and change orders, documentation, quality-control, job-file completion and customer satisfaction.
• Measure project performance using appropriate tools and techniques.
• Support and measure local teams to minimize out of service equipment in the assigned office and engage in activities to make out of service equipment ready to rent.
• Operate and ensure all company vehicles operate in a safe and courteous manner while following federally mandated DOT regulations when applicable and completing documentation as required. Vehicles are equipped with electronic monitoring devices and drivers are required to have a minimum safety score that is determined by the Polygon EH&S Manager.
• Utilize current ERP (NetSuite) for all functions of the position including but not limited to project management, asset management, inventory, purchasing, and time entry or approval.
• Assist and support PIA sales management in scoping and estimating projects and applications.
• Responsible for and managing all P&L, revenue, and budget related activity for the assigned region.
• Engage with and promote all health and safety protocols and processes at Polygon.
• Utilize and advocate the Polygon Model in daily functions and activities.
• Continuous development of self and team and actively engage in the Polygon Core Competency and Development Plan.

Management of Employees:

• Lead and guide Business Development Specialists (BDS) to meet sales objectives and enhance client engagement.
• Oversee and provide support to Project Managers and Operations Technicians in designated areas to maintain consumer satisfaction and operational effectiveness.
• Help promote a company culture that requires individuals to Lead by Example, instill trust, accountability. Drive top performance and high morale that is in line with the Polygon core values of Integrity, Excellence, and Empathy.
• Recruit, retain, and develop competent and highly motivated team members to ensure delivery of excellent customer service and continuous growth of employees.
• Facilitate training and development of the Team utilizing the Polygon Learning Zone, internal process and training, 3rd party training, and other applicable methods.
• Management of time approvals for direct reports in NetSuite and ADP per company guidelines.
• Implement training and Competency Matrix for Project Managers and Operations Technicians.
• Hold regular safety and coordination meetings with the Operations and Sales Team in the assigned Region.
• When necessary, enforce company policy and procedure through corrective action process.
• Build a strong, appropriately sized Team within the assigned Region that can handle all Polygon service lines and volume of work.
• Conduct regular meetings with Team members to review performance and discuss training and development plans.
• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends.

Job Qualifications:

• Minimum of three years of sales operations experience and three years supervisory experience in a service industry preferred.
• Must have strong interpersonal, verbal, and written communication skills along with technical skills.
• Must be Team oriented and have a proven professional manner.
• Ability to perform duties that are physical in nature.
• Willing to travel on short notice.
• Strong problem-solving skills.
• Proven business experience in Excel and PowerPoint.
• Ability to use IT hardware and equipment for documentation and reporting.
• Ability to assist with scope and design of basic or complex projects.
• Understanding of general finance and budgeting, including profit and loss, balance sheet, and cash-flow management.
• Basic knowledge of electrical, HVAC, and mechanical skills, a plus 

Proven Demonstration of the Polygon Values:

• Integrity
• Excellence
• Empathy