Customer Service Representative

Job Description

• Provide customers with professional, courteous customer service and support via phone and email, visiting them as needed for better alignment
• Proactively make calls to new and existing customers
• Collaborate with the sales team to drive sales growth and achieve business objectives (e.g., quotes, stock check, expediting customer delivery needs)
• Manage customer orders, invoices, and inquiries efficiently using our ERP system.
• Communicate as a part of a team to increase business and office efficiency
• Respond to all inquiries in a timely and professional manner

Job Expectations

• Willingness and ability to learn and demonstrate product knowledge and provide product information to all customers
• Ability to Manage, prioritize and follow through on multiple projects, adhering to deadlines and poli-cies
• Willingness to collaborate and work together in teams

Requirements

• Comfortable with Microsoft Office tools
• Strong problem-solving and analytical skills.
• Good communication skills—both oral and written
• Good math and measurement skills
• Strong work ethic and the ability to thrive in a fast-paced environment
• Sales and or customer service experience preferred
• Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines.