1 Field Technician Level 2- Data Center Support Job in Cleveland, OH
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Field Technician Level 2- Data Center Support
$49k-64k (estimate)
Full Time | Business Services
1 Month Ago
Pomeroy is Hiring a Field Technician Level 2- Data Center Support Near Cleveland, OH
Job DescriptionCorp To Corp Candidates are not being considered. Do not submit them. Vendors who submit Corp To Corp candidates will be flagged for removal from our vendor list.One of our clients is currently seeking a Field Technician to provide Data Center Support, with an emphasis on patching activities, assessing patching requirements for server, network, and backbones
Installing Patch cables as clients request, and routing properly and label them
Connections included patching of server/appliance into appropriate patch panel, patching on patch fields, and/or SDF to switches.
Includes forecasting and maintaining sufficient patch cables in stock
Patched switch port details will be tracked
Checking or troubleshooting cables/patching tasks
Power Cycling/managing power tasks
Maintaining an inventory of devices hosted in data center space. Producing a report including all data mentioned below, and other tasks as required by Client. List will be shared on demand or once in quarter occupancy information will be shared to Operations and reporting all e-Wasted devices
No Corp To Corp Candidates will be considered.
Supplier responsibilities:
Our decades of experience walking alongside our clients have earned us lasting relationships and high satisfaction ratings.
Pomeroy is a global provider of technology solutions and services designed to keep businesses and their workforce always connected, always secure, and always working. Our team of 2000 professionals advises, deploys, monitors, manages, and recruits talent for more than 50,000 client locations across North America and Europe. Our decades of experience walking alongside our clients have earned us lasting relationships and high satisfaction ratings.
Installing Patch cables as clients request, and routing properly and label them
Connections included patching of server/appliance into appropriate patch panel, patching on patch fields, and/or SDF to switches.
Includes forecasting and maintaining sufficient patch cables in stock
Patched switch port details will be tracked
- Patch cable troubleshooting or replacing patch cables
Checking or troubleshooting cables/patching tasks
Power Cycling/managing power tasks
Maintaining an inventory of devices hosted in data center space. Producing a report including all data mentioned below, and other tasks as required by Client. List will be shared on demand or once in quarter occupancy information will be shared to Operations and reporting all e-Wasted devices
No Corp To Corp Candidates will be considered.
- Break-fix Support:
Supplier responsibilities:
- Provide a technical support Resource available on a Dispatch basis to those Clent Sites indicated to receive Hardware Break Fix Support during the Hours of Support.
- Troubleshoot Issues to resolve or Escalate to the OEM Third Party Supplier.
- Process warranty repair claims through OEM Third Party Supplier ’s warranty processing system if applicable, in client's discretion.
- Test for functionality of the Device and network connectivity.
- Obtain Authorized User acceptance of repair completion to close the Service Request Ticket; if a User does not acknowledge a repair after client attempts to contact the User to obtain acceptance 3 times, then client will deem the Service Request completed and close the Ticket.
- On-Site Software Support
- Provide a software support Resource to the Customer Site (where the Device on which the software resides is located.
- Troubleshoot Issues to resolve or Escalate to Resolver Group specialists.
- Test for functionality, network connectivity, and access to Customer’s infrastructure as applicable.
- Installations, Moves, Adds, and Changes (IMACS):
- Provide IMACD Services for properly authorized and completed IMACD Service Requests.
- Respond to User questions on an IMACD Service Request.
- Coordinate with Customer personnel and applicable Customer Third Parties concerning scheduling and requirements.
- Hands and Eyes Support (for Network devices ,Storage , Rack and stack devices
Our decades of experience walking alongside our clients have earned us lasting relationships and high satisfaction ratings.
Pomeroy is a global provider of technology solutions and services designed to keep businesses and their workforce always connected, always secure, and always working. Our team of 2000 professionals advises, deploys, monitors, manages, and recruits talent for more than 50,000 client locations across North America and Europe. Our decades of experience walking alongside our clients have earned us lasting relationships and high satisfaction ratings.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$49k-64k (estimate)
POST DATE
05/19/2024
EXPIRATION DATE
07/29/2024
WEBSITE
pomeroy.com
HEADQUARTERS
NEWTON, KS
SIZE
3,000 - 7,500
FOUNDED
1982
TYPE
Private
CEO
BOB POMEROY
REVENUE
$1B - $3B
INDUSTRY
Business Services
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About Pomeroy
Pomeroy is an IT service management company that offers infrastructure development, staffing, managed workplace, procurement and client support services.
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