We have a 1099 contractor opportunity with a Pomeroy client for an onsite IT Support Technician in Boston, MA. The IT Support Technician will provide support and excellent customer service for technical infrastructure including Windows devices, mobile devices, desk phones, printers, networking devices, end user applications and services along with some Active Directory administration.

Essential Job Functions:

• Provides user support for computer systems and standard corporate software products.
• Provides comprehensive local and remote technical support for corporate colleagues.
• Configure and install a broad range of new and used computer equipment and peripherals.
• Troubleshoot an assortment of technical issues with the assistance of peers and vendors.
• Conduct user training on various technical-related topics when needed.
• Assist in moving, adding or changing user workstations and peripherals as needed.
• Effectively prioritize support issues and tasks by documenting assigned help desk requests and following up on unresolved issues.
• Assists in development of corporate policies, procedures, and standards for user support, PC hardware and software, and office automation strategy.
• Coordinate handling of all PC requests. This includes the evaluation of the desired application and suitability to PC usage, determining proper configuration, purchasing, and deployment of solution.
• Provides support for operating systems, virus scanning, malware and spyware removal, data recovery, and proper archive procedures.

Knowledge, Skills and Abilities:

• 1-2 years of hands on experience as onsite IT support
• Experience in providing hands & feet support for network and data center equipment
• Strong Microsoft Operating System installation(Win 7 & Win10/11) and troubleshooting skills
• Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.)
• Strong desktop support knowledge including hardware, software, and networking concepts
• Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds
• Basic understanding of Audio/Video equipment and conference room setup
• User account creation for Active Directory, Exchange Mailboxes, Distribution lists
• Remote desktop connectivity applications like SMS, Bomgar, Live Meeting, and Windows Native tools tool. Escalations
• Troubleshoot and assist end users with mobile device setup, activations, and performance issues.
• Handheld – Blackberry, Android & IOS support knowledge
• Strong Customer service skills
• Strong written and verbal communication skills
• Good Understanding of ITIL processes
• Hand on Experience on ITSM tools like Service Now
• Excellent communication and conversational skills (verbal and written)
• Solid documentation experience
• Ability to handle unforeseen situations calmly

Job Type: Contract

Experience:

• Computer hardware: 2 years (Preferred)
• Software troubleshooting: 2 years (Preferred)

Work Location: In person