www.ponsys.com

Summary:

Project management is designed to support the planning and execution of projects with traditional tools for planning projects, assigning tasks, tracking progress, managing documents, and documenting both billable and non-billable time. A POS Implementation Specialist is responsible for utilizing resources such as people, materials, energy, space, provisions, budgets, and communication to meet pre-defined objectives. A successful POS Implementation Specialist must be able to envision the entire project from start to finish and to have the ability to ensure that this vision is realized.

POS Implementation Specialist has fulfilled all the NCR Certification requirements of Associate Tech Certification and Support Certification. POS Implementation Specialist has completed both TS and QS installations as well as other special applications and third-party interfaces.

Essential Duties and Responsibilities:

Implementation Specialists introduce clients to the Aloha and SpotOn software as well as hardware such as NCR, Epson, and Equinox. We gather input from the client to program a database that will work proficiently within a particular restaurant establishment. We give restaurant owners and managers the tools to maintain and leverage the Aloha and SpotOn systems to effectively maintain the Aloha and SpotOn point of sale. In order for a Implementation Specialist to consistently meet customer needs, they must stay current on training, software, product development, and future technologies. To be an effective Implementation Specialist it is imperative to manage time and resources efficiently.

• Make initial introduction during which customer expectations must be set.
• Provide a consistent contact throughout the project life cycle for the customer.
• Conduct planning sessions.
• Finalize detailed project plan, clearly stating requirements and accountability.
• Assist in the development and adoption of customer standards.
• Monitor projects for changes in plan.
• Clearly state cabling standards, hardware locations, electrical requirements, and software requirements.
• Program menu information from the customer into the Aloha and SpotOn programs using Ponsys programming conventions.
• Understand the needs of the customer and make the system flow in the manner that best fits their establishment.
• Conduct an on-site survey to ensure networking functionality.
• Implement a plan with key people to resolve site discrepancies for Aloha and SpotOn functionalities.
• Staging, set-up, and testing of program and all equipment.
• Conduct training sessions on Aloha and SpotOn systems for front of house employees and back of house employee. -Install POS system and verify functionality.
• Conduct on-site live coverage on their first day using the new system to ensure stability, as well as acting as a support resource for the customer.
• Follow-up to maintain a consistent and professional relationship with customer.
• Answers, evaluate, and prioritize service requests received via telephone, voice mail, email, and in-person for end user computer performance.
• Logs and tracks calls using problem management database and maintains history records and related problem documentation. Record call resolution information in help desk database.
• Brainstorms with team members to resolve more complex problems and escalates difficult issues to Team Lead for more technical assistance.
• Ensures timely resolution/referral of user problems by documenting the impact to the user and by assigning an appropriate priority and resolution goal.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical Skills- Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Design - Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
• Technical Skills- Acknowledges strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service Skills- Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills- Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others; ideas and tries new things.
• Communication Skills - Speaks clearly and persuasively; listens and gets clarification to questions. Writes clearly and informatively, edits work for spelling and grammar. Ability to read and interpret written information. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Teamwork- Balances team and individual responsibilities. Contributes to building a positive team spirited environment while supporting team efforts for success.
• Quality Management- Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support- Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Adaptability- Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance and Punctuality- consistently arrives at work and on time and ready to work. Ensures work responsibilities are covered when absent. Arrives at meetings and appointments on time and prepared.
• Dependability- Follows instructions and responds to management direction. Take responsibility for actions by keeping commitments. Commits to completion of project even when long hours of work are necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative- Volunteers readily and partakes in self-development activities. Seeks increased responsibilities and opportunities. Asks for and offers help when needed.
• Innovation- Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others; attention.
• Judgment- Displays willingness to make decisions by demonstrating accurate judgment while supporting reasoning. Includes appropriate people in decision-making processes.
• Motivation- Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
• Professionalism- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of status or position; Accepts responsibility for actions.
• Quality- Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and improve performance.
• Quantity- Meets productivity standards and completes work in timely manner. Strives to increase productivity and works quickly.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Associates degree (A. A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Accounting software; Inventory software; Internet software; Project Management software and Database software.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Employee must frequently lift and/or move up to 50 pounds. Employee is regularly required to stand; walk, sit, use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.