2 Service Coordinator Jobs in Edison, NJ
Pop-Up Talent is Hiring a Service Coordinator Near Edison, NJ
Benefits Include
- Eligibility for overtime with management approval
- Paid holidays after six months of employment
- 1 week PTO time after 6 months of employment
- Optional Medical & Dental Benefits
- Optional 401(k) plan - quarterly based enrollment
- Handles incoming service calls via phone and email
- Provides real time updates to customers on expected service dates ETAs on returns, etc.
- Provides updates to customers when technician was scheduled but is unable to perform service work at customer site
- Utilizes a proactive approach to customer service, anticipating needs and potential issues; resolves customer complaints in a timely manner
- Manages assigned technicians to ensure effective completion of day-to-day service operations
- Coordinates technician schedules to align customer account needs and technician capabilities
- Opens Workorders for technicians in a timely fashion
- Sets Technicians schedules by no later than 3 pm daily and informs scheduled customers
- Codes Workorders with correct Unit ID, Make Model and Serial Numbers
- Follows all special billing procedures for major accounts, including verifying correct POs are provided & entered into Workorders, work is accepted through customer portals, and amounts match approved work
- Manages overall job progress, ensuring field technicians are diagnosing problems within two hours of arrival at customer locations; makes recommendations for technicians to utilize the assistance of technical communicators in troubleshooting complex issues
- Works with technicians to resolve problems making every effort to ensure he/she fully completes each job assigned
- Establishes regular communication with account managers to resolve any ongoing issues with customers' accounts
- Works closely with the Parts Department to acquire correct parts and pricing and attached correct labor time to each repair
- Schedules monthly preventive maintenance work to ensure PM completion rate goals are met
- Monitors technicians' timecards, maintaining accurate records for customer invoicing
- Adjusts technician timecards in Tinnacity daily to correct and minimize unbilled or standby time
- Reviews and submits technician payroll information to front office
- Ensures technicians follow all work order procedures, keeping accurate time and parts on job, filling out PM checklists, obtaining customer signatures, closing out day, and completing jobs
- Managing work in process to ensure all work orders are completed involved in a timely manner
- Approves, codes, and processes jobs to ensure labor and parts detail are complete and accurate; reviews parts and labor captured on jobs and ensures jobs are closed out with accurate information in the system
- Maintains professionalism on the job
- Schedules service vehicle repairs and PMs, coordinating with technicians
- Regularly promotes and sells service products to customers, generating increased revenue
- Produces both verbal and written quotes of repairs to be completed
- Reviews completed jobs, edits descriptions, hours, etc.
- Bills workorders
- Performs other duties of a similar nature as required
- High School Diploma or equivalent
- Proven experience as a dispatcher (preferred)
- Geographic understanding of New York, New Jersey and Pennsylvania is a must
- Proficient in Microsoft Suite (Word, Excel, Outlook)
- Ability to work independently and to effectively prioritize demands and execute tasks
- Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner
- Excellent customer service skills
- Keen attention to detail
- Must be able to sit stationary for several hours at a time
- Is reliable and punctual in reporting for work as scheduled
- Valid Driver's License
Job Summary
Full Time
$45k-57k (estimate)
06/21/2024
07/20/2024
pop-uptalent.com
Redwood City, CA
Related Companies
The job skills required for Service Coordinator include Customer Service, Billing, Attention to Detail, Troubleshooting, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Coordinator positions, which can be used as a reference in future career path planning. As a Service Coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Coordinator. You can explore the career advancement for a Service Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Service Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Coordinator job description and responsibilities
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Provided field support to environmental consulting companies and ensured a high level of customer service and customer satisfaction.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Coordinator jobs
A Service Coordinator works with a variety of healthcare professionals like Nurses to ensure their clients receive the best treatment possible.
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A client service coordinator must have excellent communication and customer service skills, especially on managing and organizing client accounts.
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May responsible to provide medically related social work services so that each resident may attain or maintain the highest practicable level of physical and mental health.
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Service Coordinator may monitors the delivery of services to residents to ensure they are appropriate, timely, and satisfactory.
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Must provide excellent customer service via active listening, a positive attitude, and professional and personalized communication.
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Step 3: View the best colleges and universities for Service Coordinator.
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