We are seeking an Service Manager to join our team! You will be responsible for providing customers with a memorable dining experience.

The Service Manager is passionate about providing Guests with the best experience possible. Must be committed to contributing to the collaborative spirit of the team, be energized by the opportunity to learn, grow, and explore your career potential.

Essential Duties and Responsibilities :

Team Member Training and Execution

• Cajun Hospitality / TIP-TOP
• Suggestive Selling
• Service Basics
• H.E.A.R.T.
• Manage Alerts
• Drive Thru service with speed initiatives
• Cross-training of team members and PA completions
• Echo communication from Service Team to Production Team
• LTO training of procedures and follow-up of the execution
• Onboarding of new Service Team Members (includes orientation, training, and follow-up on PA)
• 5-day New Hire Training plan executed, schedule NH and cross training
• Developing a Pros Team or crew trainers
• Completing and analyzing the Service Tracker

Administrative Work

• Weekly forecasted sales to be submitted to RGM by EOD Monday
• Weekly Food and chicken orders Weekly writing of schedule to be submitted to RGM by EOD Tuesday
• Weekly review and goal setting for the shift huddles
• Weekly review and goal setting for the restaurant’s rSuccess Scorecard / ACR
• Handling guest complaints and Qualtrics alerts All management team and team members have access to Popeyes Academy
• Tracking the progress of team members and the management team in the Popeyes Academy

Restaurant Follow Up

• Communicates with the RGM regarding ongoing issues with the production and service team
• All Daily tasks for the Image Calendar completed in Zenput
• Dining room and packing areas are neat, clean, and organized
• Curb Appeal landscaping, corners of the parking lot, signage, drive-thru menus, trash cans
• Cashier / Drive-Thru areas are neat, clean, and organized
• Marketing Materials, POPs, and table tents are in good condition
• Proper FOH closing procedures are being followed
• Accountable for Drive-thru times
• Service Tracker completed daily
• IDMB / ODMB and Music in working condition

Benefits :

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Popeyes® is not like most fast-food chains. With freshly prepared food and a recipe that’s remained unchanged for nearly 50 years, Popeyes® restaurants are deeply proud of their food and their heritage and they want to share that pride with you!

Find out how you can continue the Louisiana tradition of cooking for guests and serving each other with love, by joining a Popeyes® restaurant team near you.

Last updated : 2024-04-06