161 Service Manager Jobs in Kissimmee, FL
Popeyes is Hiring a Service Manager Near Kissimmee, FL
Essential Duties and Responsibilities:
Team Member Training and Execution
Cajun Hospitality/ TIP-TOP
Suggestive Selling
Service Basics
H.E.A.R.T.
Manage Alerts
Drive Thru service with speed initiatives
Cross-training of team members and PA completions
Echo communication from Service Team to Production Team
LTO training of procedures and follow-up of the execution
Onboarding of new Service Team Members (includes orientation, training, and follow-up on PA)
5-day New Hire Training plan executed, schedule NH and cross training
Developing a Pros Team or crew trainers
Completing and analyzing the Service Tracker
Administrative Work
Weekly forecasted sales to be submitted to RGM by EOD Monday
Weekly Food and chicken orders
Weekly writing of schedule to be submitted to RGM by EOD Tuesday
Weekly review and goal setting for the shift huddles
Weekly review and goal setting for the restaurant's rSuccess Scorecard /ACR
Handling guest complaints and Qualtrics alerts
All management team and team members have access to Popeyes Academy
Tracking the progress of team members and the management team in the Popeyes Academy
Document smallwares that needed to be purchased for the service area by completing the Smallware
Inventory in Zenput.
Restaurant Follow Up
Communicates with the RGM regarding ongoing issues with the production and service team
All Daily tasks for the Image Calendar completed in Zenput
Dining room and packing areas are neat, clean, and organized
Curb Appeal - landscaping, corners of the parking lot, signage, drive-thru menus, trash cans
Cashier/Drive-Thru areas are neat, clean, and organized
Marketing Materials, POPs, and table tents are in good condition
Proper FOH closing procedures are being followed
Accountable for Drive-thru times
Service Tracker completed daily
IDMB/ODMB and Music in working condition
Benefits:
•Dental insurance
•Employee discount
•Health insurance
•Life insurance
•Paid time off
•Vision insurance
Job Summary
Full Time
$81k-108k (estimate)
06/26/2024
07/13/2024
popeyes.com
MIAMI, FL
3,000 - 7,500
1972
Private
DANIEL SCHWARTZ
$500M - $1B
Restaurants & Catering Services
Related Companies
About Popeyes
Popeyes owns and operates a chain of fast food restaurants offering chicken, seafood, sandwiches, wraps, kids meals, sauces, desserts and beverages.
The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Manager job description and responsibilities
A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.
02/28/2022: Frankfort, KY
The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
02/08/2022: Poughkeepsie, NY
The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.
01/17/2022: Lansing, MI
Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.
12/13/2021: Frankfort, KY
Responsible for understanding each customer's expectations and delivering services as needed.
02/15/2022: Abilene, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Manager jobs
Employers require that a viable candidate for a service manager position possess excellent computer skills.
01/13/2022: Middlesex, NJ
A few years of experience from a service oriented role, preferably with focus on customer experience and account management.
01/25/2022: Atlanta, GA
Experienced leader with proven record providing exceptional customer service operations.
01/21/2022: Grand Rapids, MI
Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.
01/27/2022: Pittsburgh, PA
The service manager must also be able to work under stress besides handle stress.
12/20/2021: Pittsburgh, PA
Step 3: View the best colleges and universities for Service Manager.
