Porter-Starke Portage -

Medical Assistant / Front Desk Specialist

MUST BE A CERTIFIED MEDICAL ASSISTANT

The Medical Assistant / Front Desk Specialist performs a variety of administrative and clinical tasks to assist physicians and other health providers in delivering safe and effective medical care at Marram Health Center, a Federally Qualified Health Center (FHQC).

VITAL DUTIES AND RESPONSIBILITIES :

• Provides clerical support for a federally qualified health center.
• Answers and redirects telephone calls.
• Maintains medical staff / department schedules and calendars.
• Performs check-in and check-out of clients.
• Receives payments from clients for co-pays and payments on account.
• the department and organization.
• Sorts, organizes, reviews and scans documents following the standards and procedures of the organization and the system used by the department.
• Data entry of information using the appropriate format and agency guidelines.
• Coordinates and communicates information with internal and external customers.
• Flags client appointments for HAP’s
• Makes appointment reminder calls to new clients.
• Performs deposit of office cash receipts
• Contacts, schedules appointments and processes paperwork for referrals.
• Initiates ROI forms for info requested by medical staff from other providers
• Scans documents and insurance cards.
• Coordinates client requests for ROI and form completion.
• Monitors no-shows / cancellations and sends letters to clients as appropriate
• Requests / tracks needed health records.
• Receives, sorts, forwards office mail.
• Communicates in-patient consultation requests to medical staff.
• Maintains updated medical staff schedules and on-call calendar.
• Formulates reports for the department, associated committees and reports as requested.
• Provides clerical support (copying, collating, form completion) for medical staff.
• Copies agency-wide e-mail notices for medical staff.
• Maintains adequate supplies inventory (office, charting, etc.). Answers and redirects telephone calls.
• Maintains medical staff / department schedules and calendars.
• Performs check-in and check-out of clients.
• Receives payments from clients for co-pays and payments on account.
• Performs other duties as assigned.

CORE DUTIES AND RESPONSIBILITIES :

Sorts, organizes, reviews and scans documents following the standards and procedures of the organization and the system used by the department.

Data entry of information using the appropriate format and agency guidelines.

Coordinates and communicates information with internal and external customers.

Flags client appointments for HAP’s

Makes appointment reminder calls to new clients.

Performs deposit of office cash receipts

Contacts, schedules appointments and processes paperwork for referrals.

Initiates ROI forms for info requested by medical staff from other providers

Scans documents and insurance cards.

Coordinates client requests for ROI and form completion.

Monitors no-shows / cancellations and sends letters to clients as appropriate

Requests / tracks needed health records.

Receives, sorts, forwards office mail.

Communicates in-patient consultation requests to medical staff.

Maintains updated medical staff schedules and on-call calendar.

Formulates reports for the department, associated committees and reports as requested.

Provides clerical support (copying, collating, form completion) for medical staff.

Maintains adequate supplies inventory (office, charting, etc.)

E EDUCATION AND EXPERIENCE :

• High School diploma or G.E.D. required
• A certificate or degree from a vocational or technical school preferred.
• Six months related work experience / training preferred.
• Phlebotomy skills a must.

Last updated : 2024-07-30