Portland Container Repair Corporation is an equal opportunity employer and does not discriminate on any basis of race, religion, color, sex, age, national origin, disability, military status, or any other classification protected by law.

Summary: Responsible for performing a variety of administrative support duties in a professional manner by performing the following duties:

Duties and Responsibilities include the following. Other duties may be assigned.

1. Primary function will be ensuring prompt, professional delivery of services to all customers, with a focus on the order entry process

2. Accepts, enters, & manipulates all EDI & None EDI orders from email, or customer portals. Including any amended work orders. Respond to all orders with “received”, with the designated email signature.

· Create templates

· Create driver pay & billing lines

· Use PDF Creator to enter work orders, & other documents into imaging

3. Adjust driver pay/billing when needed due to a rate change.

4.Maintains an extensive filing system for correspondence, business matters and other related data.

5.Answer phone calls, provide customer service, and transfer to the responsible party as needed. Send a follow up email to the customer when needed for back up purposes.

6.Prepares correspondence accurately from instructions and other provided information.

7.Back up for other Specialists when needed.

8.Participate in related problem solving.

9.Perform specialized functions and/or projects as assigned by the Transportation Manager and the Office Manager.

10.Participates and promotes a team work environment

11.Assists with training new team members as assigned.

12.Maintains ongoing communication with management related to issues, concerns or suggestions.

13.Maintains punctual, regular and consistent attendance

14.Attends required company meetings.

16.Requests revisions from customers all required information to enter the order accurately

17.Communicate regularly in teams with all departments.

18.Request rates from our rates department or Business Development when rates are expired, or not on file.

19.Maintains working knowledge of department procedures, processes, trucking terms, load & fuel rates, credit and billing issues.

20. Audits, corrects and maintains integrity of relevant database files

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High School Diploma or Equivalent. Prior customer service or office experience helpful.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Computer Skills:

To perform this job successfully, an individual should have intermediate computer skills including: email, word processing, Excel, PDF Creator, Vonage, Teams, Snipping Tool, and database management. Experience with EDI, and Profit Tools trucking software is helpful, but not necessary.

Skills and Abilities:

Oral communication skills

Time management

Written communication skills

Alpha/Numeric Data Entry

Reading skills

Word processing skills

Customer Service Filing

Phone etiquette

MS Office skills

Organization Typing 45 WPM

Project Management

Detail Oriented

Certificates and Licenses:

Valid Driver's License and reliable transportation.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment can be noisy at time due to repairs in the shop.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit, talk or hear. Frequent hand movements including reaching. The employee is frequently required to use hands and reach with hands and arms. The employee is occasionally required to stand and walk.

VALUES:

· It is essential that the Order Entry Clerk support and integrate the values of the business and interact effectively with customers, drivers, managers and staff. The employee is expected to demonstrate a commitment to service, values and professionalism through appropriate conduct and demeanor at all times.

· Treat all staff members with respect as unique, valued individuals and provide the highest level of service to everyone regardless of who they are.

· Listen, show empathy and understand other people's feelings, perceptions, and points of view.

· Participate in creating an environment where people feel supported and can safely express needs and issues.

· Consider the impact of decisions, processes, actions, and outcomes on the customers employees.

INTEGRITY:

· Communicate effectively by giving clear and truthful messages, by fully sharing information people need to do their job, and by expressing ideas, opinions, and reactions constructively.

· Look for solutions rather than complaining when problems are encountered.

· Care for all the resources entrusted to me with as much care as I show my own. Resources include people, time, money, equipment, and facilities.

· Be ethical in behaviors, including avoidance of any conflict of interest.

COMPASSION:

· Contribute positively to the mission of creating a center of excellence in dispatch.

· Be responsive to people and issues promptly and appropriately

· Go directly, as soon as possible, to individuals to resolve problems, issues and conflicts and then let it go.

· Behave in a professional, collaborative, supportive manner regardless of personal feelings.

EXCELLENCE:

· Encourage and support innovative ideas and ways of doing things that promote resource management and generation of new resources.

· Seek feedback and give others constructive feedback.

· Demonstrate that helping is our business through good service behavior, especially a genuine willingness to assist and serve others.

· Maintain a high level of competence, continue to grow in skill, and encourage others to do so also.

· Support quality performance by others through frequent encouragement and recognition of their contribution and efforts.

Job Type: Temp-to-hire

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Work Location: In person