Portland Leather Goods is a group of amazingly unique individuals all working together in the fastest growing, most beloved leather bag company in the country! We are a company that values teamwork and is truly collaborative, so know that many decisions are reached as a team. 

We have just opened our first out of state location in the heart of Austin, Texas!

We have a huge following and the most amazing customers who will be thrilled to see you when they walk in the door. You’ll be responsible for working closely with the retail team assisting customers, making sure the space is clean, stocked, and organized, and having fun and bringing a smile to people’s faces! The product sells itself, and we don't ever like to be pushy with customers, so do not feel like this is a sales job! This job is for people who love the smell of leather, love being helpful and organizing beautiful products, and enjoy being social.

The Retail Manager will lead the team by inspiring and modeling customer excellence. with a memorable experience. You will learn about our products and use your unique skills to help our customers find their personal style. The primary contribution of this role is one who can set the tone for customer service through building lasting memories for our customers!

Responsibilities and Duties:

• Lead the team in upholding excellent customer service 
• Maintain Portland Leather Goods policies and expectations on a daily basis
• Comprehensive understanding and upkeep with the store products
• Create a weekly schedule for all team members
• Collaborate with all team members to keep the sales floor area clean and organized
• Analyze sales data to forecast promotions and marketing
• Organize team meetings to achieve shared goals
• Excellent communication and interpersonal skills
• Problem solving and conflict resolution
• Knowledge of proper payment procedures
• Provide a safe working and shopping environment by following all safety policies and procedures
• Plan and oversee in-store promotional events or displays
• Analyze and predict sales, and sale trends to make informed decisions 
• Responsible for cash deposits/ withdrawals offsite
• Oversee all inventory and stock levels to coordinate incoming product 
• Train, manage, and regularly evaluate staff performance

Qualifications:

• High school diploma or higher 
• 4 years of customer service experience required
• Familiarity with POS systems and the ability to learn new systems (experience with Lightspeed preferred)
• Friendly outgoing personality with a go getter attitude
• Effectively communicate expectations of team members 

Check us out at www.portlandleathergoods.com @portlandleathergoods