Job summary

This post is only open for applications for individuals employed within the Hampshire and Isle of Wight NHS Care System Organisations within scope are as follows : Hampshire and Isle of Wight Integrated Care BoardSouthern Health Foundation TrustPortsmouth Heath University TrustUniversity Hospital SouthamptonSolent NHS TrustSouth Central Ambulance ServiceIsle of Wight NHS TrustHampshire HospitalsDo you want to make a difference to our patients and families?

Do you thrive in a fast-paced environment? If so, we would love to hear from you. We are seeking an enthusiastic, motivated, and flexible individual to fill the position of Ward Clerk.

We are a dedicated team who pride ourselves in providing an excellent standard of care to our patients and supporting our wonderful clinical staff.

We are a busy, forward-thinking department where teamwork is paramount and good customer care essential.

Main duties of the job

This role will involve working on the ward reception desk, taking and making calls to patients, other Trust staff and external teams, notes management, and other general administrative duties.

Our Wards deal with a high volume of patients and families daily. Our ideal candidates will thrive in a busy, fast paced environment, enjoy dealing with a variety of people both face to face and over the telephone, be flexible to the needs of the service, and also be able to manage competing priorities efficiently.

Candidates should have a good level of experience working in an administrative environment and must also be computer literate.

Previous NHS experience and knowledge of hospital systems would be an advantage. This position can take full advantage of Portsmouth Hospitals University Trust's staff benefits;

including, but not limited to : reliable and free Park and Ride serviceaccess to 24 / 7 counsellingdiscounted wellness centre membershipsuse of a free beach hutreduced Car leasing contractsflexible working.

About us

Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population.

We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.

Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger.

If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust.

Job description

Job responsibilities

Key Responsibilities Maintain accurate computer and manual records relating to the admission, transfer, and discharge of patients.

Maintain the integrity and security of patient Health Records at all times and especially take note of the Health Records Standards and Procedures and Record Keeping Policy.

Liaise with the portering department or discharge lounge to arrange transfers and discharges of patients and their property.

Carry out basic office tasks for the ward , photocopying, general filing, etc.Act as ward receptionist dealing with personal callers and helping to promote good public relations.

Deal with telephone calls ensuring that they are diverted to the appropriate person. If necessary, take messages and ensure that they are distributed according to the local guidelines.

Any other duties as agreed with the Line Manager and Ward Manager.

Person Specification

Qualifications

Essential

GCSE English, Grade C or above

Experience

Essential

• Everyday experience with Microsoft Office and similar databases

Last updated : 2024-07-10