16 Customer Support Specialist Jobs in Waterloo, IA
POS Professional Office Services is Hiring a Customer Support Specialist Near Waterloo, IA
Professional Office Services, Inc (POS) is a national healthcare communications company headquartered in Waterloo, Iowa with production facilities throughout the country. Our products and services include print, digital communications, and healthcare communication technologies to help practices engage with patients. www.poscorp.com
We are currently seeking candidates for a Customer Support Specialist to work within our Customer Care/Sales Support Department in Waterloo, IA. The general hours for this position will be 8:00am-4:30pm (Central Time) Monday through Friday.
Starting hourly base pay $17.00 to $19.50 per hour commensurate with experience with opportunity to receive two increases during first year!
The primary responsibility of the Customer Support Specialist is to provide the best possible customer experience by by helping identify customer needs while promoting our customized print and electronic communications. The ideal candidate will have a strong understanding of customer service, excellent communication skills and an enthusiasm for helping customers achieve their goals. Customer Support Specialists align with our Sales team, Customers, and Corporate staff to provide the best Customer Experience. Specific job duties include (but are not limited to):
- Effectively communicate with customers and sales reps to form productive relationships
- Assist sales reps with keeping customers informed of the products and promotions available
- Act as the link between customers and the organization in absence of the sales rep
- Provide best-in-class sales support and customer service
- Provide assistance with product pricing, quoting, and ordering
The ideal candidate will demonstrate excellent customer service skills to include:
- Excellent interpersonal skills (verbal, written, and over the phone)
- Thorough knowledge of the features, benefits, and uses of all POS products
- Highly self-motivated; Team player
- Knowledge of applicable computer systems such as Microsoft Office Suite, ERP, Salesforce
Post Offer Background Check and Drug Screen Required. EOE. E-verify Employer.
Job Summary
Full Time
Wholesale
$39k-48k (estimate)
05/06/2023
06/06/2029
poscorp.com
GIG HARBOR, WA
200 - 500
1970
Private
KATHLEEN HAMBY
$50M - $200M
Wholesale
Related Companies
About POS Professional Office Services
POS is a provider of digital messaging, patient payment, marketing and reputation management services for the healthcare industry.
The job skills required for Customer Support Specialist include Customer Service, Communication Skills, Products and Services, Microsoft Office, Customer Care, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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Step 3: View the best colleges and universities for Customer Support Specialist.
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