Concierge Job Summary:

Job Description: The Concierge position is fully accountable for all day-to-day front desk operations, specifically focused on residents, visitors, and employees.

Reports to: Property Management

Wage Status: Non-Exempt (Eligible for overtime)

Job Responsibilities:

Resident Retention

• Properly greet and direct each visitor, resident, or staff member when entering the building.
• Handle resident concerns and requests on a timely basis or direct them to the proper property management staff member.
• Assist the Leasing/ Property Management Staff implement resident retention programs.
• Assist Property Manager with the distribution of all company or community-issued notices.
• Consistently implement policies of the community.
• Answer all incoming telephone calls with a friendly tone.
• Log every package into the book or system, depending on the system your property uses. All residents must pick up the package at the front desk and must show his or her ID to sign out and obtain the package.
• Must maintain all confidential information regarding residents.
• Inform residents to call the maintenance hotline if they have maintenance issues.
• When residents would like to use a dolly, they must give you a government issued ID. Once the dolly or hand truck is returned, you may give back their ID.

Visitor

• Call the resident when a visitor arrives.
• Obtain a government issued ID from the visitor and properly document information.
• Record every name of each visitor; verify that the name matches the name on the ID, and the time of entry of each visitor.
• Direct each visitor where to go after allowing him or her to access the building.
• Preapprove visitors for meetings with employees.

Leasing

• When working in the lobby, you must greet each leasing prospect and walk them to the leasing office. You must open the door for them and introduce the prospect to a leasing specialist.
• When a leasing agent is on a tour, you must greet the leasing staff and VIP with a friendly smile.
• Have the leasing prospect fill out the leasing information form.
• As the leasing prospect fills out the form or waits for the leasing agent, offer the prospect refreshments if available.

Safety

• Closely monitor our security cameras and report any suspicious activity to security.
• Learn and ensure compliance with all company, local, state and federal safety rules.
• Report all unsafe conditions to Property Manager immediately.

Additional Requirements:

• Attendance is an imperative job function.
• Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or writing) to employees.
• Ability to perform lifting (at least 50 lbs), stand and walk for 8 hours, and perform other physically demanding duties as directed.
• Ability to work all shifts, including nights and weekends.