Pay is based on experience Requires flexibility to work various shifts.

In this fast-paced, high energy environment where great guest service is essential, how do we ensure all of our Rock & Brews guests are happy with our service?

As a Rock & Brews Assistant Shift Manager, you will have a genuine passion for guest service, top notch organizational skills, and the ability to lead and work well in a team setting.

While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.

Principal Duties and Responsibilities (*Essential Function)

• Carry out managerial responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include but are not limited to interviewing, hiring, and training team members;
• scheduling and motivating team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members up to and including termination;

addressing complaints; and resolving problems.

• Assist in leading the daily operations of the venue on assigned shifts, including but not limited to conducting pre-shift meetings, delegating tasks effectively, and overseeing opening and closing duties, cleaning detail, and money handling.
• Assist in directing the overall production of food prepared by staff and oversee the daily operations of the front and back of house.
• Ability to prepare a variety of meats, seafood, poultry, vegetables and other food items for cooking in broilers, ovens, grills, fryers and a variety of other kitchen equipment, assisting the cooks where and when needed.
• Supervise and coordinate training and activities of Team Members engaged in food preparation, bar, wait service and clean-up.

Provide clear expectations to F&B staff.

• Understand and oversee the opening and closing procedures for kitchen, bar and dining rooms.
• Ensure timely, positive resolution of guest inquiries, issues, and concerns, taking proper corrective action as necessary.

Refer or report serious or complex issues to management.

• Maintain a safe, sanitary, and organized work environment.
• Assist in tracking supply inventory and order supplies as needed.
• Maintain a complete knowledge of venue service standards for all positions, menu items, beverage selections, specials, promotions, events, and policies.
• Work at other venues as assigned, based on business needs.
• Ensure full compliance with departmental Internal Controls, policies, procedures, and regulations.

Job Qualifications

A high school diploma or equivalent and 2 years of related experience in a venue of similar size are required. An Associate’s degree can take the place of 1 year of experience.

High volume restaurant operations experience preferred.

• Previous supervisory experience is preferred.
• The ability to successfully achieve Responsible Alcohol and ServSafe certifications within 90 days.
• Office skills must include the ability to use standard office equipment and general knowledge of Microsoft Office. Experience with point-of-sale (POS) systems preferred.
• The ability to maintain discretion in handling confidential information.
• The ability to interact with guests and team members professionally, including the ability to speak in front of small groups of team members.
• The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
• While performing the duties of this job, the team member must be able to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the property for duration of scheduled shift.

The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms.

The team member must be able to operate a personal computer. The team member is required to lift, carry, push, pull, or move objects up to 60 pounds occasionally, with assistance.

Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Disclosure

This job description describes the general nature and level of work performed by the Team Member assigned to this position.

It does not state or imply that these are the only duties and responsibilities assigned to the job. This Team Member may be required to perform other job-related duties as requested by their supervisor(s).

All requirements are subject to change over time and to possible modification to reasonably accommodate individuals with a disability.

Last updated : 2024-06-16