Full Time | Restaurants & Catering Services3 Weeks Ago
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Potbelly Sandwich Works is Hiring a Restaurant Catering Coordinator Near Sandy, UT
Job Title: Associate-Catering Coordinator Department/Function: Operations Location: In Field, Shop Level Reports to (Title): General Manager Details: Part-Time, Nonexempt Travel Requirements: Rarely General DescriptionThe Catering Coordinator manages and organizes the backline business, driving sales through building relationships with local businesses, current customers and new prospects. Leads sales efforts, planning, organizing and coordinating all aspects of daily Catering and Backline orders. Aggressively canvasses Neighborhood to identify new business while maintaining existing business. Leads daily sales efforts to increase revenue for Catering and Back-Line orders. FOCUSResponsibilitiesIn addition to following standard Potbelly operating policies and procedure, accountabilities include: People
Works directly with General Manager (GM) to determine sales road map and sales goals with guidance of Catering Sales Team
Supervises backline operations to ensure all associates are POP compliant
Ensures all backline orders are complete and catering checklist/order verification forms are utilized
Collaborates with GM to discuss daily, weekly, monthly sales goals and sales opportunities
Acts as a mentor/trainer for associates training on backline operations, ATO, and sales effectiveness
Assigns/deploys and coordinates delivery drivers for each order
Coordinates associates to assist in backline peak duties
Customers
Sends “Thank You” notes and performs daily call backs/call aheads on all catering orders
Handles and resolves customer complaints/accolades
Ensures catering collateral is displayed and stocked in the shop at all times
Owns the delivery trade area for the shop and actively follows it
Manages capacity for backline based on staffing while maintaining food quality standards and order accuracy
Manages all house accounts including database of ATO and payments
Works weekly with DM to discuss sales successes and to update Sales goals
Sales
Strives to meet/achieve sales goals/targets; communicate results daily with GM
Actively participate in targeted canvassing, account maintenance calls, and correspondence with customers to drive backline sales
Responds in a timely manner to Customer Catering quotes via email
Familiar with current PTD backline sales and records daily
Monitors backline sales trends vs. current year and prior year
Communicates backline sales trends and results to team in weekly manager meeting
Consistently update order-tracking and generate sales leads
Profit
Asks for the business-ensures we are actively pursuing all opportunities to drive catering/backline sales
Ensures all catering “sides” and utensils are provided using the Catering Condiment Wheel as a tool to determine amount of product to supply
Verifies all backline orders are 100% accurate before being delivered to the customer
Monitors/Listens that all associates answering phones and taking orders are suggestive selling extras and sides
Accountability
Key Leadership Traits for this role:
Knows how and successfully grows our sales/business profitably
Has Excellent communication skills including active listening and the ability to ask great questions
Has the initiative to solve problems and to get things done correctly and on time
Has humility and self confidence
Possesses an extremely strong work ethic
Other Job Responsibilities
Other Associate position duties when assigned as outlined in Potbelly Associate job description, such as preparing quality finished products at various stations, complying with health and food safety standards, restocking items, cleaning, operating the cash register, answering the phone, providing great customer service, and following Potbelly policies and procedures.
Other duties as assigned
Essential Physical Functions
Ability to stand/walk a minimum of 4 hours or as needed
Must be able to exert well-paced and frequent mobility for periods of up to five hours or as needed
Be able to lift up to 10 pounds frequently, 50 pounds occasionally
Work in warm and cool environments, indoors (95%) and outdoors (5%)
Work in higher levels of noise from music, customer and employee traffic
Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
Experience, Education And Behaviors
Must represent Potbelly Values
Minimum educational requirement: High School degree
Strong Sales skills to increase catering/backline revenues
Strong multi-tasking skills, detailed oriented, goal oriented and possess excellent Customer Service skills
Must be confident, self-motivated and ambitious
Must be able to work in a fast-paced environment and have a sense of urgency
Ability to work as a team-player and be a Top Performer
Strong verbal/written communication skills
Strong computer skills; proficient in Microsoft Word, Excel, Outlook
Maintain Professional demeanor/Professional Appearance
Portray Positive Energy at all times with team and customers
Must have strong training skills
Strong desire to learn and develop all station skills to be a role model in aspects of production
For Illinois employees, all employees are required to become food safety certified within 30 days of employment. Failure to do so will result in termination of employment