POSITION SUMMARY : This position is under the direct supervision of the General Manager and / or Assistant General Manager and provides restaurant leadership in accordance with established company standards.

ESSENTIAL DUTIES AND TASKS :

• Assists in managing Restaurant Environment during scheduled shifts with discretionary management decision making required :
• Ensures prompt, friendly service according to company guidelines
• Builds a culture using the Vision / Mission statement to guide People, Profits, and Guest Experience
• Ensures the immediate response and correction of all verbal guest complaints
• Ensures a high-quality guest experience by employing tools such as table touching and proactivity in resolving potential guest issues
• Teaches and enforces alcohol awareness
• Assist in maintaining adequate inventory levels
• Ensures product preparation and presentation uncompromisingly meeting company standards
• Effectively oversees / schedules associates to meet sales demands
• Maintains effective safety and security programs according to company policy and government standards
• Promotes and manages restaurant organization, cleanliness and sanitation
• Assist in executing all incentive contests and educates associates on promotions and new menu offerings
• Assists in managing Team Leaders and Team Member performance
• Assists in maintaining Team Member and administrative functions as related to a manager role
• Effectively assists in managing Front of the House and Back of House operations during assigned shifts
• Responsible for all opening and closing procedures of the restaurant during assigned shifts
• Assists in managing standards and commitment to quality
• Assists in managing daily and weekly reports
• Fosters teamwork by building effective teams committed to restaurant and organizational goals
• Development of Team Leads, and Team Members for growth within the company
• Performs other related duties as required and assigned

EQUIPMENT / COMPUTER SKILLS :

• Computers
• Phones
• Scanners
• Photocopiers
• filing cabinets
• fax machines
• Microsoft Suite
• Applebee’s systems and software

SUPERVISORY RESPONSIBILITY : Back of House and Front of House Team Leads and Team Members

MINIMUM QUALIFICATIONS :

• High School Degree or equivalent education and / or experience;
• One to Two (1-2) years of guest service experience;
• One to Two of prior supervisory experience, preferably in a casual dining setting
• Demonstrated progression towards growing sales and managing a Profit & Loss Statement
• Positive attitude and the ability to handle highly difficult guest interactions;
• 21 years old
• ServSafe Alcohol and Food Certification a plus
• Reading, writing, basic math and verbal communication skills in English is required
• Bi-lingual experience a plus
• Ability to pass company background check
• Reliable transportation and government issued driver’s license required
• Ability to work 50-55 hour work weeks and flexible schedule consisting of mornings, mid-day shifts, evenings, weekends and holidays

KEY COMPENTENCIES :

• Passion for hospitality
• Highly trusting
• Organized
• Detail oriented
• Demonstrates care and concern
• Developer of others
• Goal orientated

PHYSICAL DEMANDS :

• Mobility required during the entire shift
• Ability to stand and exert fast-paced mobility for periods of up to four (4) hours in length
• Must have a good sense of balance, be able to reach, bend, stoop, and kneel and frequently lift as much as 50 pounds, several times over
• Must be able to speak clearly and listen attentively to guests and other employees

Travel : Estimated amount of travel is negligible

WORKING CONDITIONS : Subject to wet floors; loud noises; fast-paced; outdoor conditions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PI246892065

Last updated : 2024-09-05