Each employee at Potter takes great pride in knowing that every product we assemble, service, and sell is for the purpose of saving lives around the world. We strive to provide employment opportunities to those individuals who are performance driven, team players, take pride in their work, and are enthusiastic and passionate about their job.

• Troubleshoot and diagnose issues with fire alarm hardware and software, providing effective solutions.
• Assist customers with system configuration, programming, and operational inquiries.
• Respond to customer inquiries and concerns regarding fire alarm and sprinkler systems, ensuring high levels of customer satisfaction.
• Guide customers through system setup, testing, and maintenance procedures.
• Revise support bulletins, data sheets, and battery calculator tables as needed.
• Assists customers with advanced product applications.
• Enhance product knowledge using on-site training lab.
• Stay updated on industry standards, new technologies, and best practices related to fire alarm systems.
• Perform other duties as assigned.

• Ability to act with integrity and professionalism.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Excellent time management/organization skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks.
• Excellent team player and strong collaboration skills.
• Working knowledge of MS Productivity Software (PowerPoint, Excel, Outlook, and Word).

• Associate's or Bachelor's degree in Electrical Engineering, Electronics, or a related field.
• NICET certification is preferred.
• Strong technical knowledge of fire alarm systems, including hardware, software, and networking.

This job operates in a professional business office or home office where standard office equipment is routinely used, such as computers, photocopy machines, fax machines, telephones and filing cabinets.