Job description

WHO WE ARE:

• Fun and energetic team – We take care of each other and love to share humor and good food and drinks at the end of a hard day
• High priority on wellness and individualized staff schedule and care. Our team describes us as a “unicorn clinic”
• Six awesome veterinarians who practice high-quality canine and feline general practice medicine and collaborate on cases, sharing ideas, and supporting each other through clinical decisions.
• Our medical director has 19 years of general practice and emergency medicine experience, with a love of mentoring and special interests in soft tissue surgery and dentistry/oral surgery
• Two DVM Moms- We help minimize the challenges of balancing work and children.
• Team of 25 dedicated support staff, including four licensed veterinary technicians
• Heavily focused on fear-free techniques with pre-visit pharmaceuticals and ALL the cheese whiz!
• Well equipped with in-house IDEXX lab equipment, digital standard/dental radiography, Doppler BP, Tonometer, Cardell multi-parameter monitors, Esaote diagnostic ultrasound, and Bovie cautery unit
• Exceptional reputation with new clients requesting to join our practice daily
• Nearby 24-hour emergency facilities and specialty centers- we do not provide on-call or after-hours care and can easily refer when needed

WHO WE WANT:

• Friendly, outgoing veterinary receptionist who is looking to provide excellent client and patient care to our growing client base
• Someone to laugh with and enjoy inside jokes and adventures- Our team has done escape rooms, behind-the-scenes zoo tours, bioluminescent kayak tours, whale watching, visits to local wineries and breweries, and more!
• A love of educating clients and partnering with them to schedule visits, process invoices, enroll in wellness plans, etc.
• Excitement for and active participation in the learning environment we’ve created
• Excellent communication and emotional maturity
• Willingness to grow, embracing change and technology

WHERE WE ARE:

• We are located on the Kitsap Peninsula in Washington State. Bounded on one side by the Hood Canal and the other by the Puget Sound, this part of Western Washington is full of Pacific Northwest beauty, including water views and several mountain ranges.
• The immediate area offers hiking, biking, sailing, kayaking, and many other outdoor opportunities.
• Poulsbo has multiple award-winning microbreweries and a fun Norwegian-themed downtown with many fun community events.
• Kitsap County is a great place to live with affordable housing and a variety of school options (both public and private) for those with families.
• A ferry ride away from downtown Seattle, we are a prime location for exploring all that Western Washington has to offer.

WHAT WE OFFER:

• Full-time employment; currently open 8am-6pm Mon-Sat
• Four 10-hour/day work week, but open to considering other options per your needs.
• Medical, dental, vision, voluntary life/AD&D, voluntary accident, legal, and critical illness plans.
• Matching 401K plan, PTO, LVT licensure reimbursement, CE benefits, exceptional pet care discounts, uniform, Medclerk licensure, and more!

POSITION DETAILS:

• Client care for owners of feline and canine patients in a multiple DVM practice
• Answer incoming calls (for multiple lines) and assess needs while balancing etiquette with efficiency.
• Maintain medical records in AVImark PIMS.
• Assist veterinarians in client follow-up via phone calls, emailing and texting regarding lab work, patient care and updates
• Schedule and manage appointments for veterinarians, technicians, and surgical procedures.
• Manage payments including balancing and reconciliation.
• Daily opening and closing procedures
• Take on and perform special projects and one or more specific areas of responsibility
• Basic housekeeping of waiting room and client reception area including removal of animal waste, vacuuming, mopping, and restocking of food and retail items.

SALARY:

• The base hourly range for this position is $18 - $21. Within the range, individual pay is determined by multiple factors, including job-related skills, experience, and relevant education or training.
• This position is also eligible for periodic bonuses.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 30 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• No nights
• Weekends as needed

Work setting:

• Clinic
• Hospital
• In-person
• Office

Experience:

• Front desk: 1 year (Preferred)
• Veterinary: 1 year (Required)

Ability to Commute:

• Poulsbo, WA 98370 (Preferred)

Work Location: In person