We are looking for a Senior Computer User Support Specialist to join Powder River Industries in the Alexandria, VA area to help support our customer base. A successful candidate will provide end-user support for PC server, mainframe applications and hardware. The candidate may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Support responsibilities include software installation and configurations. Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. Requirements:
· Contribute to schedule development as requested.
· Contribute to metric collection as requested.
· Contribute to process development within the functional area and where the functional area connects to other operational processes. Qualifications:
· Strong collaboration and teaming skills
· High school education and 2 years of IT technical support experience
· Security Clearance - Secret clearance is required and must be maintained by the candidate.
· IAT Level I (Network , A , etc.) is required and must be maintained by the candidate. Non-Negotiable Requirements: 1. Secret or Top Secret Clearance
2. CompTIA A or better
3. 2 years minimum experience Technical Environment: Working with End- Users, (1500 ) working with printers, printer support, fixing operating systems, general file issues and equipment issues. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.