• Schedule all field service work and assign technicians to specific jobs.
• Oversee all work to ensure work is completed to customer’s satisfaction.
• Answer incoming calls from customers; provide basic technical advice, advise customers of estimated repairs, costs and expected dispatch of technician.
• Charge out all work orders (internal & external), in a timely, profitable manner.
• Maintain and produce accurate records of discussion or correspondence with customers, vendors and associates.
• Supervises the quality of work performed and sees that standards of performance are maintained.
• Sees that field tickets and work orders are properly handled, that proper entries are made concerning time and overtime and that parts and equipment used are accounted for.
• Work with customers to resolve any complaints/issues.
• Maintain a safe, lawful working environment for field technicians.
• Ensure company assets are maintained for optimum productivity and cost control, including primary service trucks, tools and supplies.
• Work closely with the Shop Supervisor to coordinate intra-department activities.
• Work closely with the Parts Department on delivery, pricing, and returns.
• Work closely with the Sales and Rental Department to provide technical and repair support.

• High school diploma/GED
• 3 years related experience working with heavy equipment preferred
• Must be able to pass a post job offer drug screen & physical
• Proficient utilizing computers including Microsoft Windows, Microsoft Office Suite, Microsoft Internet Explorer and general laptop or desktop computer use.

• Standing, walking, talking, sitting, and use of hands.

• This job mostly involves sitting or standing, but there may be occasional tasks that involve lifting or moving objects weighing up to 25 pounds.

The one characteristic that distinguishes Power Equipment Company is the dedication and passion of our employees. It’s no secret that employees who are empowered each day to make a difference for the company become engaged, long-tenured partners in the success of the customer. That’s why our company culture has always focused on the success and well-being of our greatest asset…our employees.

That is the Power Equipment Company difference.

We offer:

• Competitive salary
• Medical, dental, and vision insurance
• 401(k) with company match
• Generous paid time off
• Paid holidays
• Paid continuing career education
• Life insurance, including AD&D (family coverage is also available)
• Long-term disability insurance
• Short-term disability insurance is available
• Flexible Spending Accounts (FSA) and Health Spending Accounts (HSA)
• Health and wellness program
• Opportunities for career advancement