Job Description

We are searching for a polite and professional customer service representative to work closely with other team members and provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting concerns with our products and services. The customer service representative will be working directly with clients and should seek to create a positive experience for each interaction. They will listen to clients to address all questions or complaints, and provide an accurate and efficient response.

To be a successful customer service representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

Responsibilities:

• Understanding and striving to meet or exceed metrics while providing excellent consistent customer service.
• Utilizing scripts and tools appropriately.
• Engaging in active listening with clients, confirming or clarifying information and diffusing tense customers as needed.
• Making sales or recommendations for products or services that may better suit client needs.
• Answering to and interacting with clients to learn about and address their needs, complaints, or other issues with products or services.
• Building lasting relationships with clients and other customer service representatives based on trust and reliability.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures.

Requirements:

• High school diploma or equivalent.
• Exceptional customer service, active listening, and verbal and written communication skills.
• Understanding of company products, services, and policies.
• Ability to ask prying questions and diffuse tense situations.
• Strong time management and decision-making skills.
• Adaptability and accountability.

Job Type: Full-time

Pay: $700.00 - $750.00 per week

Benefits:

• Health insurance
• On-the-job training
• Professional development assistance
• Vision insurance

Experience level:

• Under 1 year

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person