8 Customer Service Coordinator Jobs in Crowley, TX
Powerhouse is Hiring a Customer Service Coordinator Near Crowley, TX
Why Powerhouse
- Comprehensive benefits plan with multiple plan options for medical and dental.
- Vision, HSA, Voluntary Life, FSA, Dependent Care and additional voluntary benefits
- Company paid long term disability and life insurance.
- 11 Paid company holidays.
- Paid Time Off
- 401(k) plan
- Review customer requests for service to ascertain cause for service request, type of service needed, and customer location.
- Document all information regarding request for service, including pricing.
- Keep records of work orders, customer concerns and work performed for each. Follow up on all customer concerns and documents in internal software system (EQM).
- Contact field personnel to communicate information regarding service activities.
- Update customer web programs.
- Conduct monthly customer surveys as determined by the Customer Service Manager.
- Keep Director of Quality Service and Customer Service Manager advised of multiple service issues by contractor partner.
- Advise Customer Service Manager and National Accounts Manager of potential service problems that may require special attention to resolve, such as multiple sites that may be affected by one contractor partner.
- Serve as a liaison between the Quality Services Manager, customer, management team, contractor partner and any other party involved in the transaction.
- Service customer needs and complaints effectively, answers questions, explains procedures and coordinates fulfillment of requests.
- Available 24/7 to take calls and respond to customer requests, with a company provided cell phone.
- Work overtime from November through March, as weather dictates. Snow season may require an overtime schedule.
- Maintain good relationships with all areas of the company by remaining friendly and professional with fellow employees, customers, contract partners, and the general public.
- Other duties as assigned.
- At least one year of experience in customer service-related field
- At least three years of general customer service experience
- Demonstrated experience in employee relations, communication and problem-solving
- Excellent interpersonal skills, including the ability to work well both independently and with a team
- Excellent organizational and analytical skills including attention to detail and follow-through
- Proficient in Microsoft Office applications
- Knowledge of landscape and snow removal industry
Job Summary
Full Time
Business Services
$59k-76k (estimate)
04/14/2024
07/05/2024
phmgmt.com
AUSTIN, TX
25 - 50
2007
CHRISTOPHER MARTINEZ
$5M - $10M
Business Services
Related Companies
The job skills required for Customer Service Coordinator include Customer Service, Microsoft Office, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Coordinator positions, which can be used as a reference in future career path planning. As a Customer Service Coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Coordinator. You can explore the career advancement for a Customer Service Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Coordinator job description and responsibilities
Effectively able to develop work schedules for customer service staff members and overseeing their activities to ensure that service standards are met properly.
01/06/2022: Las Cruces, NM
The Customer Service Coordinator position ensures that the person on the other end gets connected to the right place.
02/22/2022: Amarillo, TX
The Customer Service Coordinators provide exceptional, professional and responsive customer service through communication with customers, dealers and sales representatives via email and telephone.
02/13/2022: Kingsport, TN
Deliver excellent customer service and lead by example.
01/09/2022: Baton Rouge, LA
Maintains excellent external customer service through professional communication, timely response to customer needs, and overall customer-centric approach.
02/25/2022: Harlingen, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Coordinator jobs
A passionate customer service advocate with strong critical thinking skills.
01/23/2022: Rochester, MN
CS coordinator may also provide the clients with product and service knowledge.
12/21/2021: Scranton, PA
The Customer Service Coordinator must be able to perform all the essential functions of the position satisfactorily.
03/15/2022: Akron, OH
The Service Coordinator must be detail oriented with an eye toward efficiency and accuracy.
03/02/2022: Albuquerque, NM
As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication.
01/08/2022: Cedar Falls, IA
Step 3: View the best colleges and universities for Customer Service Coordinator.
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