Overview:

This position will support the Program Manager for client's unified communication as a service UCaaS Program Manager. The selected candidate will be responsible for coordination, status reporting and stability of project related work efforts for the program to successfully migrate the County's on-premise legacy voice services to cloud solutions. Individual projects within this program include:

• Migration of County's on-premise Cisco Call Manager users to MS Teams Phone
• Migration of existing analog devices from legacy Cisco infrastructure
• Transition of operational support to new managed services provider
• Decommissioning of existing legacy equipment and services according to the County's surplus policies and procedures
• Conversion of existing voice services in County court rooms and conference rooms
• Development of procedures, guidelines and documentation for ongoing support
• Review of ancillary voice services such as intercoms, call queues, and call recording

Duties include

• Manage individual projects in the cloud voice migration project to ensure that the program is completed on time, within budget and within scope.
• Responsible for implementing project plans and overseeing teamwork assignments, directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality review; and escalating functional, quality, timeline issues appropriately.
• Track key project milestones and adjusting project plans and/or resources to meet the implementation schedule.
• Coordinate communication with departments to provide notification of upcoming work efforts.
• Gather requirements, provide technical analysis and lead implementation for any approved ancillary voice services.
• Assist Program Manager in identifying and prioritizing opportunities for utilizing IT to achieve the goals of the enterprise.

Experience

• 10 years of technical program or project management experience leading enterprise-wide projects required.
• 10 years telecommunications experience such as PSTN, PBX, VoIP, cloud voice services, SIP, circuits, legacy telecommunication infrastructure required.
• 10 years IT infrastructure experience such as LAN and network security
• 2 experience with Microsoft Teams
• Ability to communicate with both technical and non-technical audiences, across all levels of the organization.
• Experience working for federal, state or local government agencies.