Description

Company Overview:

PPG Health and SNG Dialysis are rapidly growing integrated healthcare organizations serving the Dallas- Fort Worth, Houston, San Antonio and outlying areas. Through partnerships with primary care and specialty practices, PPG & SNG serve the community with exceptional quality care and access to a wide variety of medical specialties.

Primary Responsibilities:

• Phone management with patients’ parents and other customers, chart review, care coordination, triage, and problem management.
• Work closely with triage team to provide high quality, efficient care to patients and their families.
• Communicate directly and indirectly with the healthcare provider in order to appropriately coordinate patient care.
• Discuss patient and family concerns over the phone and/or via the electronic health record.
• Provide patient/family with instructions as provided by their physician.
• Communicate lab & other test results to families.
• Assist with medication refills per division specific protocol.
• Assist providers and staff with patient-related paperwork such as letters of medical necessity, DMV forms, school care plans, and medication preauthorization.
• Communicate adjustments or changes in treatment plans to families as instructed by physician.
• Assist providers with patient and customer communication.
• Provide patient education as directed (content reflects specific MA training, guidelines, care process models, protocols).
• Report significant changes in patient condition or other pertinent patient information to the care provider.
• Actively participate in triage customer service improvement initiatives.

Qualifications

Skills / Requirements:

• Completion of a certified Medical Assistant
• Previous telephone/triage experience
• Demonstrated experience in a pediatrics or family practice setting
• Previous EMR and scheduling experience with E Clinical a plus