10 Help Desk Technician Jobs in Birmingham, AL
PPM Consultants Inc. is Hiring a Help Desk Technician Near Birmingham, AL
Job Type Full-time
Career Level Mid Level
Education Bachelor's Degree
Location Birmingham - Birmingham, AL 35210 US (Primary)
Category Information Technology
Job DescriptionJob Brief
We are looking for a Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.
An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
ResponsibilitiesThe responsibilities for this position include the following:
- Serve as the first point of contact for employees seeking technical assistance thru the ticketing system
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in the ticket system
- Perform PC staging and deployment for new employees.
- Assist in documenting IT infrastructure and processes.
- Pass on any feedback or suggestions by customers to the IT Director
- Identify and suggest possible improvements on procedures
- Able to understand the perspective of the end user in all support interactions
- Able to multi-task and work in a fast-paced, deadline-driven environment
- Makes effective use of time and complete tasks efficiently and on time
- Excellent follow-up skills and initiative to ensure support requests are resolved in a timely manner
- Able to interact with employees at all levels
- Able to adapt and learn quickly when technology or processes change
- Resourceful and creative problem solver
- Attentive to details
- Strong analytical, numerical, and reasoning abilities
- Self-starter and self-directed while able to collaborate effectively within a team, as well as follow company policies, processes, and procedures
- Bachelor's degree in information technology or related field of study, orcommensurate job experience
- Help Desk experience or commensurate experience assisting end users with IT usage and troubleshooting
- Experience with the following:
- System hardware, software, and operating systems
- Cloud solutions such as Microsoft 365
- Active Directory and Group Policy administration
- Microsoft office applications
Job Summary
Full Time
Business Services
$54k-68k (estimate)
04/13/2024
07/03/2024
ppmco.com
SPANISH FORT, AL
50 - 100
1994
KEITH PYRON
$10M - $50M
Business Services
Related Companies
About PPM Consultants Inc.
PPM Consultants is an environmental and engineering consulting firm providing services to industrial, commercial, and governmental clients. PPM has achieved steady growth and success by providing common sense and cost-effective solutions to our clients' environmental issues. Founded in 1994, PPM now operates eight offices and eight service centers in the U.S. PPM is consistently listed on the ENR 200 list of largest environmental consulting firms in the country, and has been listed twice on the Inc 500 list of fastest growing privately-held companies in the country. We believe our success is b...ased on our unwavering commitment to exceed client expectations in every facet of our service, and recognize that the success of our organization is inherently tied to the success of yours. Our clients succeed when the delivery of our services lowers their costs, decreases their environmental liabilities, and allows them to get back to focusing on their core business. We measure success by one other yardstick: establishment of long-term relationships with our clients.
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The job skills required for Help Desk Technician include Help Desk, Troubleshooting, Problem Solving, Active Directory, Operating System, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Technician positions, which can be used as a reference in future career path planning. As a Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Technician. You can explore the career advancement for a Help Desk Technician below and select your interested title to get hiring information.
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