Tour Operator Account Manager

Our growing company is looking for a dedicated and personable tour and travel account manager who will maintain client accounts and serve as the liaison between the company and key partners. The ideal candidate will have a drive for sales, a passion for providing exceptional customer service, as well as achieving revenue goals. If you are looking for an exciting place to work, please look at the list of qualifications below.

Qualifications:

• Sales-oriented and understanding of sales techniques, parameters, strategies, market research, customer service and product management.
• Ability to draft press and news releases to highlight client news.
• Ability to operate both independently and in teams while being results-oriented.
• Work experience in the hospitality and tourism industry as a tour operator, online travel distribution, or in business development (Preferred).
• Online and technical affinity with a good understanding of requirements and process management.
• Excellent verbal and written communication skills.
• Be able to work under pressure to achieve revenue goals.
• Proven track record of achievement of targets and personal objectives.
• Some Knowledge of Business Technology (i.e., CRM/ SAP/Opera/ Delphi)
• Understanding of Microsoft Excel spreadsheets and Outlook software.
• Excellent Customer Care and attention to detail.

Responsibilities:

• Responsible for a portfolio of accounts that represent significant gross revenue for the Company. These accounts are mainly USA-based but not limited to this territory.
• Building and maintaining trusted relationships with key client executives and travel managers to achieve long-term partnerships.
• Support the broader team by offering ideas, attending brainstorming sessions to develop strategic plans, and ensuring KPIs are being met.
• Maintain accurate client records, keeping track of any contract updates and renewals.
• Provide input and manage the implementation of new and existing campaigns, identify and help plan promotional events.
• Think ahead, prepare for, and anticipate issues and challenges to projects, highlighting critical considerations to the team leader.
• Liaise with critical accounts and Managers to solve ongoing issues, aggregating and analyzing feedback.
• Periodically plan the region’s demand and actively seek potential business opportunities.
• Respond to partners' inquiries and requests in a timely manner.
• Supporting the Director of Sales on key client relationships, strategies, and programs/campaigns.
• Share exciting articles and trends with the team and client where appropriate.
• Analyze and validate business plans that provide information about customers, travel retail landscape, distribution strategy, and pricing.
• Monitor marketing assortment and identify opportunities to drive revenue.
• Assist Senior Management in strengthening customer relationships while exploring new business opportunities with customers.
• Implementation of customer projects in collaboration with internal departments.
• Assist in trade terms negotiations and closely monitor the execution of agreements.
• Conduct periodic meetings and calls with clients, using this as a platform to increase spending across various methods, including new technologies, budget analysis, and negotiation with travel providers.
• Engage in continuous client negotiations regarding criteria such as retention, bookings, trading value and revenue.
• Develop and execute internal client strategy, account, and stakeholder engagement plans.
• Analyze and interpret meetings/congress, travel and payment data.
• Prepare and deliver reports related to their function.
• Cooperation in the elaboration and implementation of sales strategies, sales campaigns, and tactics. Implementation feasibility analysis, visualization control.
• To identify critical opportunities with key customers on how to develop and grow market share/volume with the critical retail customers within their remit.
• Effective negotiation of cost prices, promotional calendars, and trading terms, including all contractual agreements.
• Work closely with the Marketing team, finance, and operations teams to ensure key brand strategies are met.
• Parity: Review and respond to parity questions. Review of sites, detection of incidents, analysis of causes and solutions. Reports violations of other channels. Interaction with other departments/segments in parity questions and implementation of solutions.
• Connectivity: Resolution of connectivity bugs between HBSI and Channel Managers. Mapping and remapping.
• Revenue: Interrelation with Revenue for changes in rates, restrictions and inventory.
• Group Sales: Send a quote for group leads received by the accounts. Be able to respond in a timely manner and do the proper follow-up to close the business.
• Content: Review and monitor updates of images and hotel information on public sites. Cooperation with DOS to review hotel information. Creation of new content.
• Be able to support other sales departments when needed, such as but not limited to the group contract process, inside sales administrative work, and agency direct sales.
• Flexibility in attending networking events and work trips representing the Company, as well as hosting presentations and training sessions for partners and potential clients.
• Any other duties and responsibilities the company requires.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Education:

• High school or equivalent (Required)

Experience:

• Hospitality: 2 years (Required)
• Management: 1 year (Preferred)

Language:

• English (Required)
• Spanish (Required)

Ability to Commute:

• Doral, FL 33122 (Required)

Ability to Relocate:

• Doral, FL 33122: Relocate before starting work (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person