We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy. Position Summary: Primarily responsible for overseeing the workflow of the Litigation Support department. Key Responsibilities (other duties may be assigned): Responsible for overall legal collection goals, including timely and accurately forecasting production and cost for department Oversight and management of Legal Recovery AVPs, Managers and staff in handling all types of situations to determine the most compliant, profitable and effective method of operations Maintain compliance standards for department by ensuring compliance with applicable laws, regulations and company policies across all teams within legal recovery Examines and maintains proper inventory management for both internal and external legal teams Works closely with IT department regarding reporting, programming, enhancements and/or issues involving legal recovery Keeps departmental leadership abreast of all management and workload issues Collaborates with key stakeholders and business units to cultivate and maintain long-term relationships to achieve mutual goals Develops innovative initiatives to enhance efficiency and effectiveness Responsible for leave approval of department employees and approving hours worked for payroll of hourly employees Supervisory Responsibilities: Responsible for the overall direction, coordination, and evaluation of this department. Supervises up to 10 supervisory exempt AVPs, up to 300 non-supervisory non-exempt legal clerks, and 1 non-exempt legal administrative clerk. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include participating in interview process and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Prepare annual reviews; prepare change of status reports for employees assigned to department; prepare and document disciplinary actions; make recommendation concerning discharge of employees to SVP/Human Resources; conduct employee discharge meetings with Human Resources. Professional Experience/Qualifications: Bachelor’s Degree or higher preferred 10 of process management and supervisory experience 5 years of high volume processing experience Litigation experience in a law firm or municipal or state court preferred Overnight travel may be required. All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace. As a global leader in acquiring and collecting nonperforming loans, PRA Group returns capital to banks and other creditors to help expand financial services for consumers. With thousands of employees worldwide, PRA Group companies collaborate with customers to help them resolve their debt. For more information, please visit www.pragroup.com.