Lead BMC Helix Service Desk Professional

Roles & Responsibilities:

• Lead the service management team utilizing BMC Helix software, ensuring optimal configuration, customization, and operation of the platform.
• Develop and implement IT service management strategies and practices that align with organizational goals and standards.
• Customize BMC Helix ITSM modules to meet specific business requirements, integrating ITIL best practices where applicable.
• Provide technical leadership in troubleshooting, resolving issues, and enhancing BMC Helix functionalities to improve service delivery.
• Collaborate with stakeholders to define service management metrics, reporting requirements, and performance goals.
• Train and mentor team members on BMC Helix ITSM usage, administration, and customization.
• Ensure compliance with IT security policies and procedures related to BMC Helix ITSM operations.
• Maintain documentation of configurations, processes, and procedures related to BMC Helix ITSM implementation and administration.

This position requires a proactive individual with in-depth knowledge and hands-on experience in BMC Helix IT Service Management Software. The role plays a critical part in ensuring effective IT service delivery and operational efficiency through the implementation and management of BMC Helix ITSM solutions.
Experience:

• Mandatory: Must have at least four (4) years of experience in administering, maintaining, and developing BMC Helix IT Service Management Software

Education/Certifications:

• Mandatory: BSc/BA in IT, Computer Science, or relevant field.

Certifications Required:

• ITIL 4 Managing Professional certification
• BMC Certified Professional certification
• (A copy of certifications is required)

LOI/LOC Required:YES

Security Clearance:

• Public Trust required

Job Type: Full-time

Pay: $21.01 - $25.30 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Are you an US Citizen or green card holder?

Experience:

• Remedy: 4 years (Preferred)

Security clearance:

• Secret (Preferred)

Ability to Relocate:

• Washington, DC 20228: Relocate before starting work (Required)

Work Location: In person

Salary : $21 - $25