What are the responsibilities and job description for the Lead BMC Remedy/Helix Service Desk Professional position at Job Details?
Lead BMC Remedy/Helix Service Desk Professional
Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Lead BMC Remedy/Helix Service Desk Professional. This is a full-time position based onsite in Washington DC.
Roles and Responsibilities:
- Manage and coordinate the activities of the Service Desk team
- Ensure timely resolution of incidents and service requests in accordance with defined SLAs
- Provide technical support and guidance to the Service Desk team
- Monitor and analyze performance metrics to identify areas of improvement
- Work heavily with BMC Remedy and Helix
- Participate in project planning and implementation related to the Service Desk
- Stay up-to-date with industry trends and best practices in IT service management
- Additional duties as assigned
- Must be a US Citizen or Green Card Holder
- Bachelor’s degree in Computer Science, Information Technology, or other related fields
- Minimum four (4) years of experience administering, maintaining, and developing BMC Helix IT Service Management Software.
- ITIL 4 Managing Professional certification, required
- BMC Certified Professional, required
Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer.
Some of our competitive benefits include:
- Generous Paid Time Off (PTO) and all Federal Holidays off
- Comprehensive Health Coverage
- Retirement Savings Plan
- Pre-Tax Benefit Programs
- Wellness and Work-Life Support
- Professional Development
- Performance and Referral Bonuses
- Life and Disability Insurance
