8 Technical Support Specialist I Jobs in Allen, TX
Prairie Consulting Services, Inc is Hiring a Technical Support Specialist I Near Allen, TX
General responsibilities:
- NextGen Operations Technicians execute high-availability incident response for remote-hosted and Cloud-enabled customer operations.
- ServiceNow Incident Management, Change Management, and Problem Management
- Remote network surveillance and event response
- Triage and resolution of service-impacting incidents within SLA's
- Participation in complex troubleshooting with next-tier SME's
- Customer-facing technical support delivered via telephone, email, and web portal
- Stakeholder communication during service-impacting events
- Vendor ticket management
- Strong working knowledge of IP networking and interoperability standards
- 1 years of experience troubleshooting IP network connectivity
- 1 years of experience troubleshooting service and hardware errors generated by routers, switches, terminal devices, servers, and endpoints.
- Working knowledge of networking protocols, such as VPN, BGP, MPLS, or SIP.
- Demonstrated ability to navigate and interpret network drawings (i.e. Vizio drawings)
- Network Operations or Telecommunications industry experience
- Cisco CCST or CCNA certification a plus
- ITIL Certification
- AWS Cloud surveillance
Job Summary
Full Time
Business Services
$77k-97k (estimate)
08/03/2024
10/02/2024
prairieinc.com
NAPERVILLE, IL
25 - 50
1997
LINDA O'DEA
<$5M
Business Services
Related Companies
About Prairie Consulting Services, Inc
Established in 1997, Prairie Consulting Services, Inc. specializes in the placement of Information Technology professionals in a wide range of disciplines. With offices in both Naperville and Chicago, we support our clients local and national talent acquisition strategies. By offering highly targeted, personalized service to each and every client and candidate with whom we work, we respond to the needs of customers frustrated by the "one-size-fits-all" approach to recruiting and staffing. We supply IT professionals on a direct hire as well as temporary consulting basis in the areas of: Applica...tion Development, Business Analysis, Project Management, Infrastructure, ERP and all Trading Industry specific technology roles. We recognize the commitment to supplier diversity that is embraced by corporations and government agencies today and we can add diversity to your supply chain. Prairie is certified as a womens business enterprise by the Womens Business Enterprise National Council (WBENC). We will add value by providing you with fully vetted IT professionals from Director level to Software Engineers. We welcome the opportunity to earn your business and become a trusted partner!
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The job skills required for Technical Support Specialist I include Technical Support, Troubleshooting, Networking, Cisco, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist I positions, which can be used as a reference in future career path planning. As a Technical Support Specialist I, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist I. You can explore the career advancement for a Technical Support Specialist I below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
02/25/2022: Altoona, PA
Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
01/19/2022: Dothan, AL
Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
01/19/2022: Fort Collins, CO
A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
03/02/2022: Portsmouth, NH
Technical support specialists provide computer support for organizations or businesses.
02/15/2022: Albany, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
01/23/2022: San Antonio, TX
Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
03/01/2022: Springfield, IL
To become tech support, at minimum, an associate degree or certification with on-the-job training.
01/04/2022: New Orleans, LA
Trains customers on how to use hardware and software.
01/02/2022: Nassau, NY
Be an Oracle Certified Associate.
01/16/2022: Colorado Springs, CO
Step 3: View the best colleges and universities for Technical Support Specialist.
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