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Job Description
Pratt is America's 5th largest corrugated packaging company and the world's largest, privately-held 100% recycled paper and packaging company, with more than 10,000 highly-skilled, green-collar employees dedicated to the environment and sustainability.
POSITION : CUSTOMER SERVICE REPRESENTATIVE
Reports to : Operations Manager
SUMMARY
Take and process orders and address all customer inquiries and complaints.
DUTIES AND RESPONSIBILITIES :
EDUCATION and / or EXPERIENCE
Candidates are PREFERRED who offer the following :
LANGUAGE SKILLS
REASONING ABILITY
MATHEMATICAL SKILLS
TECHNICAL SKILLS
PHYSICAL DEMANDS
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job.
LEADERSHIP ATTRIBUTES
The individual must possess the following :
PERFORMANCE MEASUREMENTS
The performance of the CSR will be measured as follows :
Operating standards - the employee will need to meet or exceed the Operating Standards in the areas of sales, customer service, quality, cost, safety, customer satisfaction and productivity.
Such standards will be set annually and communicated to the Service Manager.
Personal growth - while the company will provide the tools to assist the CSR to grow professionally the responsibility for moving forward lies with the individual.
Each year there will be goals developed and agreed to by the GM and his / her superior.
Last updated : 2024-06-22
Full Time
Wholesale
$57k-73k (estimate)
05/17/2024
08/15/2024
prattplus.com
ATLANTA, GA
25 - 50
1987
Private
CHRIS STANTON
<$5M
Wholesale
The job skills required for Customer service representative include CSR, Customer Satisfaction, Leadership, Data Entry, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.