Resident Service Coordinator (Traveling Annapolis & Gaithersburg)
This is an exciting opportunity to impact more than 200 families in affordable housing communities located in Annapolis and Gaithersburg, MD. This is a unique opportunity to work with an organization dedicated to the success of affordable housing communities. The Resident Services Coordinator will spend 3 days at our Annapolis, MD location and 2 days at our Gaithersburg, MD location.
The Resident Services Coordinator (RSC) will need to have a hands-on, self-starter approach to the coordination, implementation and management of programs for youth, adults and seniors in an affordable housing community. The RSC is responsible for assessing the needs of the resident community and the delivery of the programs and services to address the identified needs. The RSC is also responsible for tracking the goals and outputs of the implemented services. The RSC will work closely with onsite property management staff and report to NHT's Resident Services Director.
Essential to success will be the RSC's ability to actively engage with residents in the community and develop a long-term plan that addresses the needs of residents. The RSC must regularly and effectively communicate with property managers, community leaders, residents and local community partners to ensure increased access to opportunity and resident empowerment. The RSC will work closely with asset management staff for operational purposes and receive administrative support from Edgewood.
Responsibilities

• Encourage residents to organize, mobilize and build a sense of community and local leadership.
• Connect residents to local resources including emergency rental assistance, food banks, workforce training, tutoring, and other programs to help them achieve their goals.
• Support and enable civic engagement.
• Work with the residents to coordinate, manage and track existing and new partnerships to support resident needs.
• Establish and maintain relationships with local service providers, schools, civic organizations, funders, business partners, and other community-based organizations.

Program Coordination

• Assist staff with residential needs, applying for assistance with the state, etc. Assist with appointment conflict between resident and office staff.
• Perform new resident intakes, gathering information for resident's emergency file. Coordinating activities and informational presentations for the residents.
• Coordinate resident programs for all ages, as determined by resident need and interest. Resident programs may include but are not limited to tutoring, financial literacy, community service, health services, job readiness/workforce development, and resident leadership training.

• Manage relationships with service providers at the property.
• Prepare a monthly internal report detailing programs, successes, challenges and goals.
• Prepare external reports for service providers and/or grants as needed.
• Recruit, train and supervise onsite volunteers as needed for program support.

• Assist in the collection of resident survey data in order to determine community-specific needs.

This is an impactful opportunity for a dedicated leader with at least 1-2 years of programming experience. Candidates will ideally have experience working with low-income communities. Other qualifications include:

• Deep dedication to assisting low-income families create and access opportunities to thrive;
• Commitment to racial justice.
• Detail-oriented, entrepreneurial self-starter who relishes multitasking.
• Track record of working independently yet collaboratively with teams.
• Demonstrated success building relationships and leveraging community partnerships.
• Dependable and capable of completing assignments in a timely, accurate and thorough manner.
• Ability to manage programs/services, identify best practices and execute work plans.
• Excellent interpersonal, organizational and both verbal and written communications skills.
• Resourcefulness, with the ability to deliver results
• Ability to work the occasional weekend and/or evening.
• Collaborative spirit and positive attitude (a good sense of humor is a plus).

Pratum prides itself on offering a competitive salary and extensive, market-competitive health and welfare benefits including:

• Medical, Dental & Vision
• Paid Vacation & Holidays
• Paid Personal/ Sick Leave
• Company Paid Life Insurance
• Company Paid Short-Term and Long-Term Disability Insurance
• Supplemental Life Insurance (self, spouse, child[rem])
• Retirement Savings Plan with company match
• Company outings and events

To learn more about Pratum Companies, please click here
Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer