WINE CLUB MANAGER

Precept Wine is the fastest growing wine company in one of the country’s most exciting regions: The Pacific Northwest. We offer the best quality-to-price wines of any producer in America, with critical acclaim to match. Comprised by a combination of owned vineyards, estates, and passionate employees, we are uniquely poised as an industry leader. As we grow, we seek team members who work with creativity and drive. Precept Wine is an entrepreneurial company where each employee’s job description evolves over time.

Reporting Structure: Reports to Tasting Room Manager.

Requirements– Lead with integrity, honesty, and experience while promoting an environment focused on excellent customer service, hospitality, and sales. Represent Waterbrook in a positive and professional manner.

Core Initiatives:

• Identify, create, and execute business plans to significantly increase sales and profit of the wine club and direct email channels.
• Grow wine club membership dramatically by designing and implementing best practices, maximizing onsite conversions, and undertaking creative marketing programs.
• Retain existing Waterbrook Wine Club Members through customer engagement, consistent follow-up, and outstanding customer service, resulting in increased sales and longevity of membership.
• Create effective marketing programs including e-mail blasts, promotional materials, events, and packages for our members.
• Act with a willingness to experiment and try new things to push the boundaries of a traditional club and e-commerce business to make the business something extraordinary.
• Manage the budget and P&L to deliver quarterly revenue goals.

Specifics:

• Manage budgets and P&L’s for wine club and all direct channels.
• Increase wine club membership, sales and profitability
• Offer beyond expectation customer service
• Train and motivate tasting room staff to grow club membership, retain club members and support activities, working closely with the TR Manager and VP of Retail and Hospitality
• Track business with wine club and direct channel metrics; create new reports as needed
• Develop wine club events working closely with the management team to coordinate and execute.
• Manage inventory, allocations, and shipments to ensure flawless execution of semiannual wine club shipments.
• Process shipping orders, billing, collect credit card data, and maintain all membership files.
• Oversee compliance for shipments in conjunction with corporate policies.
• Create displays and presentations that encourage sales of the wine club.
• Manage the development of marketing materials pertaining to the club.
• Maintain winery website including organizing and submitting content to the marketing team while ensuring the shopping cart is functional and up to date.
• Manage e-mail marketing programs, including developing offers and writing copy with the help of the marketing team
• Serve as the Tasting Room Lead in the absence of the Tasting Room Manager.
• Event planning and booking (caterers, musicians, chefs, vendors, etc.)

Summary of Experience

• 2 years experience in Wine Retail and /or Club Management

Required Knowledge, Skills, and Abilities

• Outstanding customer service skills
• A passion for and sound knowledge of wine
• Demonstrated sales ability
• Strong interpersonal skills
• Attention to detail with excellent organizational skills, ability to multitask
• Ability to prioritize and manage multiple tasks and meet deadlines
• Good sense of humor
• Ability to communicate clearly and concisely, both orally and in writing
• Strong computer skills and knowledge of point of sale
• Ability to handle confidential and sensitive information
• Ability to stand for long periods of time
• Ability to lift items up to 40lbs

Benefit Eligible Employees are automatically enrolled in three (3) company paid plans:

• $30,000.00 Basic Employee Life & AD&D Insurance
• Long Term Disability
• Employee Assistance Plan

The following additional benefits can be purchased for benefit eligible employees:

• Medical PPO or HSA Insurance
• Dental PPO w/ or w/o Orthodontic Coverage Insurance
• Vision Insurance
• Voluntary Short Term Disability Insurance
• Additional Life & AD&D Insurance
• Additional Long Term Disability Insurance
• Commuter/Parking Benefits

This position will average about 20-30 hours per week for part-time, and over 32 hours per week for full-time.

Precept Wine is an Equal Opportunity Employer.