Description

Position: Back End RCM Manager

Location: Office/Jacksonville/Remote

Department: Finance/Accounting

Reports to: RCM Director

Summary:

The Back End RCM Manager is responsible for overseeing the back end billing department and

ensuring the accurate and timely processing of claims, payments, and financial reporting. This

role involves managing billing operations, optimizing billing processes, and collaborating with

various departments to support overall financial goals and customer satisfaction.

Key Responsibilities:

1. Billing Operations Management:

• Oversee the daily operations of the back-end billing department to ensure timely and accurate processes for AR billings, receipts, cash application, denial management, customer service, and collections, etc. are followed by all departmental team members.
• Delivers timely required reports to the RCM Director; initiates and communicates the resolution of issues, such as payor denial trends, collections accounts, inaccurate or incorrect charges, and report activities according to specific deadlines.
• Ensure all re-billing and/or adjustments are correctly processed in a timely manner.
• Maintains an accurate aging report(s).
• Manage the processing of electronic billing and payments, EDI, ERA, and EFT.

2. Team Leadership and Supervision:

• Lead, train, and mentor the back end billing team, including hiring, performance evaluations, and professional development.
• Provide guidance and support to team members to ensure high performance and efficiency.

3. Process Improvement and Efficiency:

• Develop, implement, and maintain billing policies and standard operating procedures to improve efficiency and accuracy.
• Identify areas for process improvement and implement strategies to enhance billing operations.
• Conducts training programs, and acts as a subject matter expert on training programs pertaining to revenue cycle team.
• Utilize technology and software to streamline billing processes and improve productivity.

4. Financial Reporting and Analysis:

• Prepare and present reports on billing activities, accounts receivable status, and financial performance to RCM Director. Conduct detailed analysis of billing data to identify trends and areas for improvement.
• Review monthly reports, analyze outcomes, identify trends, and ensure timely and proactive communication to various departments.
• Perform and/or coordinate month-end close processes. Conduct detailed analysis of billing data to identify trends and areas for improvement.
• Monitor key performance indicators (KPIs) related to billing and accounts receivable.

5. Customer Relations and Dispute Resolution:

• Handle escalated billing inquiries and disputes, working to resolve issues promptly and maintain positive customer relationships.
• Collaborate with customer service and marketing teams to address billing issues and improve customer satisfaction.

6. Compliance and Risk Management:

• Ensure compliance with relevant laws, regulations, and accounting standards related to billing and accounts receivable.
• Conduct internal audits and compliance reviews to identify and address potential issues.
• Stay updated on industry trends, best practices, and regulations related to accounts receivable and billing processes, ensuring compliance and recommendations on process improvements.
• Develop and implement risk management strategies to minimize billing errors and financial losses.

7. Collaboration and Communication:

• Work closely with cross-functional teams, including finance, operations, marketing, and customer service, to support overall business objectives.
• Communicate effectively with internal and external stakeholders to ensure smooth billing operations.
• Communicates best practices with peers, AR, and facility staff.

8. Performs other duties as may be assigned.

Qualifications:

Education:

• Bachelor’s degree in accounting, finance, business administration, or a related field.
• Professional certification (e.g., Certified Billing Specialist (CBS)) is a plus.

Experience:

• Minimum of 10 years of experience in billing, accounts receivable, or a related field, with at least 2 years in a supervisory or management role.
• Proven experience in managing billing processes and leading a team.

Skills:

• Effective communication and interpersonal skills.
• Detail-oriented with strong organizational skills.

Work Environment:

• Office/Remote setting with standard business hours.
• Occasional overtime may be required based on workload and deadlines.

Why Precision Imaging Centers:

• Competitive salary based on experience and qualifications.
• Health, dental, and vision insurance.
• Retirement plan options.
• Paid time off and holidays.
• Professional development opportunities.

We are growing throughout Florida and expanding our team. Join us and advance your career as we continue to grow!

Thank you for your interest in joining our team!

Precision Imaging Centers - Exceptional Clarity. Superior Care.

Requirements

Education:

• Bachelor’s degree in accounting, finance, business administration, or a related field.
• Professional certification (e.g., Certified Billing Specialist (CBS)) is a plus.

Experience:

• Minimum of 10 years of experience in billing, accounts receivable, or a related field, with at least 2 years in a supervisory or management role.
• Proven experience in managing billing processes and leading a team.