Service Manager Job Summary
We are seeking a skilled and experienced Service Manager to join our team. The Service Manager will be responsible for coordinating customer vehicles for servicing, insuring high levels of customer satisfaction.
About you
Highly motivated with a competitive edge, you enjoy going the extra mile for your customers, and thrive on leading a team. You will be a problem solver with a passion for our dealership.
Service Manager Benefits

• Paid training
• Competitive health insurance rates
• Five-day work week
• Medical Plan Benefits
• 401(k) retirement plan
• Generous incentive and bonus programs
• Discount vehicle purchase program

Service Manager Responsibilities

• Forecasts goals and objectives for the department and strives to meet them
• Hires, trains, motivates, counsels, and monitors the performance of all service department staff
• Prepares and administers an annual operating budget for the service department
• Maintains reporting systems required by general management and the factory
• Attends managers meetings
• Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys
• Strives for harmony and teamwork within the department and with all other departments
• Develops and implements a marketing plan which promotes new and repeat business
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures
• Accounts for all documents; ensures that none are missing, and all are processed correctly
• Holds weekly department meetings
• Directs and schedules the activities of all department employees
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed
• Monitors technicians' daily productivity reports and corresponding payroll records
• Monitors and follows up on parts orders with the parts manager to ensure availability
• Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations
• Establishes and maintains good working relationships with customers to encourage repeat and referral business
• Informs repair technicians of time allowances on each repair order
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality
• Keeps abreast of new equipment and tools available and recommends purchases
• Insures that the work areas and customer waiting area are kept clean
• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities
• Serves as liaison with factory representatives
• Insures the proper care, storage, and inventory of special tools
• Insures that customers' service files are up-to-date and readily available for reference
• Insures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance
• Prepares pricing guides and maintenance menus for frequent labor operations
• Handles customer complaints immediately and according to dealership's guidelines
• Establish and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience
• Maintains safe work environment
• Maintains a professional appearance

Service Manager Qualifications

• Previous automotive service experience; management experience preferred
• Strong mechanical aptitude
• Ability to lead, train, and guide team members
• Candidates must possess above-average phone and communication skills
• Bring a positive, upbeat attitude to this role and be completely comfortable upselling clients
• Excellent follow-up and follow-through skills to ensure client satisfaction
• Ability to evolve and adapt to changing business needs

We are family owned and operated auto dealerships serving West Michigan for over 52 years. We not only take care of our customers with the highest respect, but our employees too. We are focused on creating an amazing work environment for our employees because we realize that they are our greatest asset! Over the years our employees have helped us become the proud recipients of a range of awards and exclusive benchmarks. We have a strong history in our community and supporting our community is a goal all our employees strive for. If you are looking for an opportunity with excellent career growth while working for a company that strives to move our community forward, then apply here!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.