CUSTOMER SERVICE ASSOCIATE SUMMARY:

The Customer Service Associate plays a key role in delivering outstanding service to our customers while addressing any issues prior to the first payment due date. They field mostly inbound calls and are responsible for handling customer inquiries and resolving issues on customer's accounts. Occasionally, they are required to make outbound calls to customers after the contract has been funded or after the cancelation date to verify contract terms, application, data, and repayment options.

WHO WE ARE:

PCI is one of the nation’s leading indirect consumer lenders to offer financing to the direct sales industry. We remain a stable, mid-sized, family-owned business by earning and extending trust through Clarity, Compassion, Character, Competency, Commitment, Connection, Contribution, & Consistency.

WHY WORK FOR PCI?

• Start Your Path To Success
• Make A Positive Difference
• Work In A Positive and Diverse Environment

CUSTOMER SERVICE ASSOCIATE RESPONSIBILITIES:

• Provides superior service to our customers.
• Fields incoming phone calls, assist customers' inquiries, and document the conversations.
• Fields call back requests, emails, and other communication and follow-up with customer as needed.
• Makes outbound calls to customers to verify various details regarding their contract.
• Assists customers with repayment options and address any concerns.

CUSTOMER SERVICE ASSOCIATE QUALIFICATIONS:

Required

• High School diploma or GED.
• Previous experience in a customer service or related field.
• Excellent communication skills, both verbal and written.

Preferred

• Previous experience in a call center.
• Proficiency in Microsoft Office software.

CUSTOMER SERVICE ASSOCIATE OFFICE LOCATION:

• In-Office, 628 Roosevelt Road, St. Cloud, MN

CUSTOMER SERVICE ASSOCIATE HOURS:

• Full-Time, 40 hours/week
• Monday-Friday, 8:00am - 5:00pm CST and every other Saturday 8:00am - 5:00pm CST

CUSTOMER SERVICE ASSOCIATE COMPENSATION:

• Pay Grade: H1
• Minimum - Midpoint: $20.00 - $23.00 per hour.
• Starting Pay Based on Experience

BENEFITS: PCI has standard and competitive benefit plans as well as BENEFITS that are ABOVE & BEYOND!

• PCI will match 100% of your 401k deferrals up to 5%
• Annual Discretionary Bonus
• 8 Paid Holidays
• Tuition Reimbursement
• Student Loan Match Program
• Paid Maternity and Paternity Leave
• Paid Time Off (PTO)
• Donation Matching & Paid Volunteer Time

EQUAL EMPLOYMENT OPPORTUNITY:

PCI is an equal employment opportunity employer that is committed to diversity and inclusion in the workplace. We make hiring decisions based solely on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at HumanResources@preferredcredit.com.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Commute:

• Saint Cloud, MN 56301 (Required)

Ability to Relocate:

• Saint Cloud, MN 56301: Relocate before starting work (Preferred)

Work Location: In person