Summary

As a Human Resources Benefits Administrator, your objective will be to become the subject matter expert for the daily operations of group benefits (including health, dental, vision, short and long-term disabilities, life insurance, worker’s compensation, travel and accident plan, COBRA, flexible spending and HSA plans, and 401(k) retirement plans). This position will provide analytical and technical support in the delivery of the various benefits plans. This position requires a flexible and adaptable self-starter, with the demonstrated ability to handle, update/maintain sensitive information in a confidential, timely and professional manner. Reports to Human Resources Director.

Essential Duties and Responsibilities

• Maintains appropriate human resource standards. Follows the policy and procedures as written in the company policy and procedure manual.
• Serves as the primary contact for plan vendors and third-party administrators including ensuring transfer of data to external vendors for services, premiums, and administration via EDI file feeds.
• Resolves benefit discrepancies by collecting and analyzing information and providing excellent customer service. Responds to employee needs and assists in the timely resolution of problems.
• Maintains internal benefits processes and ensures accuracy with benefit administration. Creates and revises SOPs as necessary.
• Monitors and fulfills pending alerts within HRIS including, but not limited to overage dependents, eligible not yet enrolled employees, elections pending EOI/elections pending no EOI and COBRA eligibility.
• Monitors ACA compliance tracking tool within HRIS and maintains compliance relating to offers of coverage.
• Performs quality checks of benefits-related data.
• Maintains ownership and attentively monitors benefits inbox daily.
• Processes qualifying life events and special enrollments.
• Responds to benefits inquiries from managers and employees on plan provisions, benefits enrollments, status changes and other general inquiries.
• Processes monthly vendor bill payments, as well as completes monthly bill reconciliation.
• Performs benefit plan audits to ensure accuracy of information in HRIS for monthly billing and actuarial reviews.
• Builds and facilitates annual open enrollment process.
• Responds to 401(k) inquiries from managers and employees relating to enrollments, plan changes and contribution amounts. Facilitates and provides samples in annual audit.
• Effectively interprets FMLA and ADA implications, utilizing independent judgment, as they relate to leaves of absences/disabilities. Processes and administers all leave-of-absence requests and disability paperwork: medical, personal, disability and FMLA.
• Runs and analyzes reports including but not limited to ACA compliance/tracking, audit trails, pending changes, quarterly and year end dashboards. Makes recommendations for errors found through auditing.
• Provides HR Leaders assistance with HR functions as they arise.
• Maintains a high level of confidentiality.
• Other duties as assigned.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

· Attention to detail – Strives to make few errors on redundant tasks.

· Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; organizes or schedules other people and their tasks.

· Technical Skills - Strives to continuously build knowledge and skills; shares expertise with others.

· Judgment - Exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

· Customer Service - Responds promptly to customer needs.

· Interpersonal Skills - Maintains confidentiality.

· Oral Communication - Responds well to questions; participates in meetings.

· Written Communication - Presents numerical data effectively.

· Teamwork - Balances team and individual responsibilities; contributes to building a positive team spirit.

· Quality Management - Demonstrates accuracy and thoroughness.

· Business Acumen - Understands business implications of decisions; displays orientation to profitability.

· Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.

· Diversity - Promotes a harassment-free environment.

· Ethics - Keeps commitments; works with integrity and ethically; upholds organizational values.

· Organizational Support - Follows policies and procedures.

· Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles.

· Professionalism - Reacts well under pressure; accepts responsibility for own actions; follows through on commitments.

· Quality - Monitors own work to ensure quality.

· Adaptability - Changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

· Dependability - Keeps commitments; commits to long hours of work when necessary to reach goals.

Education and/or Experience Bachelor’s degree in human resources, business or related area. Minimum of (2) years’ experience in human resources or benefits administration. CBP and/or PHR preferred.

Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills To perform this job successfully, an individual should have intermediate knowledge of Microsoft Office products- Word, PowerPoint. Advanced knowledge in Excel.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; reach with hands and arms and talk or hear. The employee may be required to occasionally lift, push, or pull up to 50 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet to moderate. The employee may be exposed to infectious or contagious diseases and a variety of electromechanical hazards. The employee may also handle emergency and/or crisis situations.

The above job description is intended to describe the general nature and level of work being performed in the described position. This document is not intended to be an exhaustive list of all position duties and skills required of the individual classified in this position.