Position: IT Field Supp Spec II

Department: IT Customer Support

Shift: Full-Time/ 80 HRS Per Pay Period/ 8AM-4:30PM

Facility: Premier System Support

This position is responsible for customer support including workflow development, system configuration and development, innovative application deployment, change documentation, and may educate and inform staff on application functionality. The individual will anticipate business needs and think with a business owner mind-set based on a strong fundamental knowledge of the system and the organizational infrastructure to recommend solutions that enable the enterprise to achieve its goals. These responsibilities require the individual to stay current with the systems and/or applications as well as coordinate across multiple and varied teams to deliver solutions for the enterprise.

Education

Minimum Level of Education Required:  Associate degree

Additional requirements:

Type of degree: A Bachelor’s Degree in IT with 2 years of IT experience; or a related Bachelor’s Degree with 4 years of IT experience; or an Associate’s Degree in IT with 6 years of IT experience; or a related Associate’s Degree with 8 years of IT experience is required.

Area of study or major: IT related degree

Experience

Minimum Level of Experience Required:  1 - 3years of job-related experience

Preferred experience: Device Imaging and software deployment tool; Mobile device management tool and video teleconferencing 

Other experience requirements: Requires knowledge of the Microsoft Office Suite of applications

Knowledge/Skills

Demonstrates specialized knowledge of and expertise in: relevant computer systems, applications and desktop hardware. Delivers solution sets for systems and application problems. 

Demonstrates proficiency in all skills required to facilitate application and systems enhancements or replacements.

Capable of analyzing and resolving system integration problems. 

Demonstrates an understanding of clinical and/or business operations.

Communicates effectively with users, colleagues, developers, and organizational administration.

Demonstrates excellent analytical and problem solving skills. 

Collaborate with cross-functional work teams with minimal supervision. 

Demonstrates the ability to participate in projects, including system design documentation, procedures, process and data flows, and may provide recommendations for system enhancements and replacements.

Demonstrates advanced interpersonal skills to effectively interface with department leadership and staff, physicians, vendors, and consultants. Able to effectively communicate technical subjects to non-technical customers.

Proven organizational skills and ability to perform tasks as assigned.