We are seeking a dedicated and customer-focused Member Service Rep to join our team. The ideal candidate will be responsible for providing exceptional service to our members and assisting them with their inquiries and concerns. This role plays a crucial part in ensuring member satisfaction and retention.

Responsibilities:

Respond to member inquiries via phone, email, and chat in a timely and professional manner

Assist members with account management, billing inquiries, and product information

Resolve member complaints and issues effectively and efficiently

Process member orders, returns, and exchanges

Collaborate with other departments to ensure seamless member experience

Qualifications:

High school diploma or equivalent

1-2 years of customer service experience

Excellent communication and interpersonal skills

Strong problem-solving abilities

Ability to work in a fast-paced environment