POSTION SUMMARY:

The purpose of this position is to provide direct care to residents, under the supervision of a licensed nurse or Medication Tech in accordance with facility policies and procedures. Report resident needs and concerns to a licensed nurse or Medication Tech. Must be able to communicate in English.

EDUCATION REQUIREMENTS:

High School Diploma or Equivalent and must have successfully completed training as required by current state law/regulation.

EXPERIENCE REQUIREMENTS:

Demonstrated effective verbal and written communication skills; ability to interact effectively with all levels of staff and customers with experience in long-term care preferred.

JOB KNOWLEDGE:

Demonstrated ability to utilize independent and effective judgment, problem-solving and decision-making skills.

DUTIES OF POSITION:

Customer Service

* Present a professional image: Exhibits a manner that is cordial and respectful. Conservative, appropriate dress and good personal hygiene.

* Communicate effectively: Timely, attentive, respectful, and clear communication whether verbal, written or body language. Displays control and calmness in all situations.

* Maintain privacy and confidentiality: Respecting others' rights, shares only what others need to know and in only appropriate places, not in public areas or near others without a need to know.

* Anticipate needs, demonstrate initiative, and strive to exceed expectations: Empathize with those who are in need. Seek ways to be helpful to residents, visitors, and the Premier community. Provide superior service by focusing on our customers.

* Be an ambassador for your organization: Be positive and caring as a representative of the Company.

* Be a team player: Support your fellow employees; share your time and talents; be respectful and helpful. Welcome the new member of the department/ unit.

* Know the organization: Seek information; share it with others; always be a resource. Know who is responsible for each area of the Company with whom interaction is needed.

* Assume responsibility for cleanliness: Observe all rules regarding eating. Leave all areas clean and neat. Promote safety.

* Take ownership of complaints: Listen with genuine sincerity, apologize, resolve or report complaint to someone who can resolve the complaint.

* Celebrate Success: Acknowledge your own as well as others' successes. Be proud!! Participate in departmental or organizational activities.

Mission and Values

* Shows compassion for others and commitment to helping those who needs assistance.

* Follows compliance program, is sensitive to ethical and compliance issues and appropriately addresses such issues.

Quality of Work

* Uses integrity, good judgment and problem solving skills in making decisions.

* Produces high quality documentation as evidence by the following:

* Follow established standards of nursing practices to implement facility policies and procedures related to medication administration.

* Interpret existing policies and procedures related to medication administration to nursing assistants, restorative nursing assistants, residents, families and physicians.

* Provide care to residents following facility policies and procedures.

* Report residents' needs and concerns to a licensed nurse/Medication Tech.

* Assist new employees in following established facility policies and procedures.

* Initiate corrective action as necessary and/or seek assistance of a licensed nurse/Medication Tech.

* Participate in the development of an individualized plan of care of assigned residents.

* Review care plans and perform nursing care as outlined.

* Document in the nursing assistant notes the care and treatment provided to the resident and the resident's response or lack of response to care provided.

* Assure residents are given adequate assistance with personal and oral hygiene needs following facility's policies and procedures.

* Assist residents with activities of daily living as documented in the residents'.

* Assure residents have call lights at hand and answer call lights promptly.

* Listen to resident and family complaints and report problems to Charge Nurse/Resident Care Director.

* Respond to residents' call for assistance promptly.

* Perform all other duties as assigned by Management.

* Takes steps necessary to produce excellent work in any task or job that is assigned.