CUSTOMER SERVICE ACCOUNT SPECIALIST (Open Positions: 2)

Closes On: June 24, 2024 at 11:59 PM MST

Location: MUNICIPAL BUILDING - CITY HALL, GALLUP, NM 87301

Department: CUSTOMER SERVICE

Division: ADMINISTRATIVE SVC & CC

Job Status: Full-Time

Shift: 8:00 AM - 5:00 PM

Days Worked: Mon., Tue., Wed., Thu., Fri.

Hour Per Week: 40

Rate of Pay: $34,851.00 - $37,731.00

Status: Open for 21 Days Apply Now

Job Description

GENERAL PURPOSE:

Under general supervision of the Customer Care Manager, performs a variety of complex accounting and general clerical duties in the collection of delinquent utility payments. Conducts special investigations of non-routine billing discrepancies and makes personal contact with customers to resolve billing problems. Work involves constant and extensive public contact.

Additional Information

STARTING PAY: $16.76 P/H

MINIMUM REQUIRED QUALIFICATIONS:

* High School or equivalent, (GED)

* Two (2) years of experience with complex clerical or accounting duties

* Coursework in Business or Accounting

* Valid Driver's License to meet the City's insurability requirements

Other Conditions:

* Must pass a background check

PREFERRED QUALIFICATIONS:

* Three (3) years of experience in a responsible position involving the extension of credit and collection of delinquent accounts.

Application Special Instructions

Please respond accurately to all questions regarding your qualifications for this position.